@Delta just had a conversation with the rudist sky miles agent we have ever had. Katrina was not only rude but condescending. We might be older but we are very high tech for our age. She wouldn't listen to the question but kept talking over my husband. She needs retraining.
@KenyaAirways trying to change my seat on a January flight. I know I would have to pay for more leg room. The site doesn't seem to be working. Any ideas how I can change it?
@Delta how did I go from Gold medallion last week to silver this week. This is crazy. How do people plan trips with their status changing? What's going on?