Greater Anglia

Welcome to the official account of Greater Anglia! 👋

ℹ️ We are here to assist you!

Live service information 👇

[Greater Anglia @greateranglia]

@AlanGalaxy For a refund you can call our Customer Relations department on 0345 600 7245 Option 8 or you can email: [email protected] (Reply time may be slower) All refund information here: https://t.co/WFovyO0Tf6

[Greater Anglia @greateranglia]

That's all from me, the night team will be here to help. - Emily

[Greater Anglia @greateranglia]

@hatscruickshank So sorry to hear this Harriet, I hope you are okay. If you wish to make a formal complaint, please send this through here: https://t.co/jUyr5iqNQd - Emily

[Greater Anglia @greateranglia]

⚠️Due to earlier overhead wire problems between Northumberland Park and Cheshunt trains have to run at reduced speed on some lines.

Train services running through these stations may be cancelled, delayed or revised. Disruption is expected until 14:45 01/10.

Train services through Northumberland Park are being disrupted due to earlier overhead wire damage. Repairs have been made to the overhead wire and it is working as designed. However this caused an issue with the signalling system and as a result trains are being cautioned past the signal, causing delays to trains in the area.

Network Rail engineers a re working as quickly as possible to fix the problem.

Routes affected
-Liverpool Street < - > Stansted Airport
-Liverpool Street < - > Cambridge North
-London Liverpool Street < - > Hertford East
-Stratford < - > Bishop’s Stortford
-Stratford < - > Meridian Water

Train services may be delayed, altered or cancelled at short notice whilst the response team work on fixing the problem.

[Greater Anglia @greateranglia]

Hello Everyone!

📨Get in touch if you need any help and we will get back to you as soon as we can.

All service updates here: https://t.co/5LDQhQEQcY

All planned engineering works and services alterations here: https://t.co/zZMFpwBuUC

[Greater Anglia @greateranglia]

@Ingers06 Sorry to hear this, which service please? - Emily

[Greater Anglia @greateranglia]

Hi everyone, Emily signing in. 👋🏼

[Greater Anglia @greateranglia]

@stevemmitchell Apologies Stephen, I will pass this on to be looked into. - Emily

[Greater Anglia @greateranglia]

@BnDsgaw97 I'm sorry to hear this, please appeal this, if the journey you was due to take was delayed by 15 mins you can make a claim. - Emily

[Greater Anglia @greateranglia]

@_taraom Hello Ant, this service is currently due to run. - Emily

[Greater Anglia @greateranglia]

Hello Everyone!

📨Get in touch if you need any help and we will get back to you as soon as we can.

All service updates here: https://t.co/dp7WHwokyK

All planned engineering works and services alterations here: https://t.co/r62LiOIZj4

[Greater Anglia @greateranglia]

@GreenGabBail Hi Gabrielle, no there isn't apologies, you can see all station facilities here: https://t.co/Xvz7cJ7pAT - Emily

[Greater Anglia @greateranglia]

@nvonwestenholz Good afternoon, The cancellations were due to a Unit fault, Incident and damage to the over head wires earlier today. Apologies for the delay to your day. - James

[Greater Anglia @greateranglia]

✅Disruption caused by over-running engineering works at Newport Essex has now ended. Services are no longer affected by this problem.

Further Information
Greater Anglia and Network Rail are sorry if your journey has been affected by this disruption.

Specific train service alterations are available here:
https://t.co/qJ5hGH1Ua3

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

If your journey with us has been delayed by 15 minutes or more, you may be entitled to compensation for a portion of your fare. Please visit https://t.co/KW1buhrzLw for details

[Greater Anglia @greateranglia]

⚠️Following over-running engineering works at Newport Essex all lines have now reopened.

Train services running through this station are returning to normal but some services may still be cancelled, delayed or revised.
Disruption is expected until 12:00 01/10.

Due to engineering work between Newport and Cambridge taking longer to complete than expected, trains have been unable to run in the area. Network Rail engineers have been working as quickly to complete the work and restore train services to normal.

Routes Affected
-London Liverpool Street < - > Cambridge North
-Norwich < - > Stansted Airport via Cambridge

Network Rail engineers have completed the work and all lines have now reopened. However some services may still experience short notice alterations, delays and cancellations whilst we work towards restoring the train service to the booked timetable.

Stansted Express services between London Liverpool Street and Stansted Airport are running as advertised.

If you are travelling between Stansted Airport and Norwich, you may travel via Liverpool Street at no extra cost.

TICKET ACCEPTANCE
We have arranged for your Greater Anglia ticket to be accepted, at no further cost, on the following alternative options:

London Underground services between Liverpool Street and Kings Cross

Elizabeth line services between Liverpool Street and Farringdon

Thameslink services between Farringdon, London St Pancras International and Cambridge

Great Northern services between London Kings Cross and Cambridge

[Greater Anglia @greateranglia]

Hello Everyone!

📨Get in touch if you need any help and we will get back to you as soon as we can.

All service updates here: https://t.co/dp7WHwokyK

All planned engineering works and services alterations here: https://t.co/r62LiOIZj4

[Greater Anglia @greateranglia]

@_vinknut We have been informed regards the issues with the App it is a known fault and staff are aware. You'll still be able to travel. - James

[Greater Anglia @greateranglia]

⚠️Following over-running engineering works at Newport Essex all lines have now reopened.

Train services running through this station are returning to normal but some services may still be cancelled, delayed or revised.
Disruption is expected until 12:00 01/10.

Due to engineering work between Newport and Cambridge taking longer to complete than expected, trains have been unable to run in the area. Network Rail engineers have been working as quickly to complete the work and restore train services to normal.

Routes Affected
-London Liverpool Street < - > Cambridge North
-Norwich < - > Stansted Airport via Cambridge

Network Rail engineers have completed the work and all lines have now reopened. However some services may still experience short notice alterations, delays and cancellations whilst we work towards restoring the train service to the booked timetable.

Stansted Express services between London Liverpool Street and Stansted Airport are running as advertised.

If you are travelling between Stansted Airport and Norwich, you may travel via Liverpool Street at no extra cost.

TICKET ACCEPTANCE
We have arranged for your Greater Anglia ticket to be accepted, at no further cost, on the following alternative options:

London Underground services between Liverpool Street and Kings Cross

Elizabeth line services between Liverpool Street and Farringdon

Thameslink services between Farringdon, London St Pancras International and Cambridge

Great Northern services between London Kings Cross and Cambridge

[Greater Anglia @greateranglia]

⚠️Due to over-running engineering works at Newport Essex all lines are blocked.

Train services running through this station may be cancelled or revised. Disruption is expected until 12:00 01/10.

Due to engineering work between Newport and Cambridge taking longer to complete than expected, services are unable to run in the area.  Network Rail engineers are working to complete the work as quickly as possible.   Please do not travel.

Routes Affected
-London Liverpool Street < - > Cambridge North
-Norwich < - > Stansted Airport via Cambridge

Trains are unable to run between Bishops Stortford and Audley End , with services either cancelled, or terminating, or starting at different locations, however there is a half hourly train shuttle between Audley End and Cambridge. We have actively been looking to source rail replacement buses between Cambridge and Stansted Airport but have so far been unsuccessful due to bus operators on other commitments. We are still looking further afield for bus provision. Passengers are advised not to travel on this route.

Stansted Express services between London Liverpool Street and Stansted Airport are running as advertised.

We have arranged for your Greater Anglia ticket to be accepted, at no further cost, on the following alternative options:

London Underground services between Liverpool Street and Kings Cross

Elizabeth line services between Liverpool Street and Farringdon

Thameslink services between Farringdon, London St Pancras International and Cambridge

Great Northern services between London Kings Cross and Cambridge

[Greater Anglia @greateranglia]

@_taraom Sorry for the delay, and thank you for the information. - James

[Greater Anglia @greateranglia]

@samet33645632 That would be fine with a Off- Peak ticket. - James