Angus Maclaurin

Marketer, Anthropologist, Technologist, Innovator

[Angus Maclaurin @guster00]

@ADT stop jacking rates every year. We are going to cancel our service. This is ridiculous. #greedy

[Angus Maclaurin @guster00]

@stripe who does a conference and runs out of lunch part way through? Badly run.

[Angus Maclaurin @guster00]

@JvRibeir0 @BillLyman9 @8BitJpeg @Jacobtheclipper Incorrect. They are mainly young other than white and Pritchard, OKC has a stronger overall team.

[Angus Maclaurin @guster00]

@REI disappointing in the quality of your mittens. Only used them 10 times. And the stitching was already coming apart after a rainy day. Even more frustrating discovered you’re now letting rewards points expire. Definitely more focused on profit and less on loyalty now.

[Angus Maclaurin @guster00]

@united Interesting that I reply to a DM and it’s literally nothing. Very similar to trying to contact both customer service and the refund department.

[Angus Maclaurin @guster00]

@united your level of customer support is appalling. Issues with booking a ticket and using credits. Reservation refuses to help, but suggest I talk to refunds. Refunds then suggest I talk to reservations. #terribleservice #cxissues

[Angus Maclaurin @guster00]

@united appalling customer support. 60-90 minute hold times. And 6+ hour chat today and refusal to help use a credit or honor a fare on an already purchased ticket. #greedy #BadService

[Angus Maclaurin @guster00]

@CarMax while your buying process is great, your finance department is slimy. Pulling extra funds from the final payment and delaying sending them back.

[Angus Maclaurin @guster00]

@Chase complete lack of customer service, several phone calls. I just shut down my account. I can’t handle it anymore taking my banking elsewhere.

[Angus Maclaurin @guster00]

@Chase your international exchange rates are so obscenely bad. #greedy and this is to one of your customers

[Angus Maclaurin @guster00]

12% deducted based on the exchange rate. Just wow. 12%

[Angus Maclaurin @guster00]

@amazon terrible customer service. You changed which card I was using without my consent and now 30+ mins tasting to resolve

[Angus Maclaurin @guster00]

@CoolHandMe33 @Jacobtheclipper @NBAOfficial @BrickCenter_ If a lot of people don’t watch him because they don’t like this style of play, it hurts his $$ and the NBA. Yeah he’s a champ, but it’s not good for him or NBA long term

[Angus Maclaurin @guster00]

@wardeliiii19 This is why I don’t watch. NBA giving Jordan an extra half step was one thing. This is way worse for basketball.

[Angus Maclaurin @guster00]

@Ask_WellsFargo A Google Voice number is a legitimate number, your bank needs to find ways to support phone numbers and not put through so many hoops

[Angus Maclaurin @guster00]

@WellsFargo absolutely incompetent support staff and process. Multiple phone calls and staff that cannot help and doesn’t want to help

[Angus Maclaurin @guster00]

@Ask_WellsFargo I had to go into a branch and waste another 30 minutes of time because of how you handle a Google Voice phone number versus a traditional mobile number. This is an example when the customer knows the issue and yet your system cannot help

[Angus Maclaurin @guster00]

@CapitalOne your dispute handling has been so atrocious that after being a loyal card holder for years, I will start to look at other cards. All for $80. Hope it’s worth the loss in revenue

[Angus Maclaurin @guster00]

@CapitalOne absolutely awful dispute process. A form letter with no opportunity to add in any additional information without forcing a customer to call.

[Angus Maclaurin @guster00]

@Safeway 4100 redwood road, Oakland, CA

[Angus Maclaurin @guster00]

@Safeway frustrating for mislabeling on shelves. And when we try to return wine that was too expensive 30 seconds after buying, but told “you can’t return alcohol”. #badservice #mislabel