James Guthrie

Broker Distribution Specialist

[James Guthrie @guthrie321]

@GWRHelp useful to put these out on a 5 hour trip from Penzance to London and still tell the young lady sitting opposite me there are no sandwiches on this service! Nice work @GWRHelp - her first time in 1st Class - bet she was impressed!

[James Guthrie @guthrie321]

@GWRHelp Sort out your automated service updates please! I spent 11.5 hours getting to Paddington from Camborne last Tuesday and the system information was shocking. Your staff tell me they can’t. Hange it because it’s automated!

[James Guthrie @guthrie321]

@PirateFM This is a real shame, Greatest Hits radio is ok in Itself as a generic station but “Pirate FM” is synonymous with Cornwall so losing the Pirate name and its fantastic bunch of presenters is a real shame… 😢

[James Guthrie @guthrie321]

@nikkasioson Yup, same here

[James Guthrie @guthrie321]

@kio_amachree @KensingtonRoyal Merry Xmas to you too! 🤬

[James Guthrie @guthrie321]

@David_Cameron You did a really good job of “making your voice heard” on Brexit David, will you do a runner as quick this time?

[James Guthrie @guthrie321]

@MadScientistFF 8452839

[James Guthrie @guthrie321]

@virginmedia can you please advise how I can make now make a formal complaint and request financial compensation for the recent denial of access to historical emails and folders that lasted for almost three weeks.

[˜”*°• Just An Opinion •°*”˜ @megaleodis]

@virginmedia @BBCNews At last! The media are now taking notice. #virginmedia trying their hardest to water the impact down. It has affected our household badly and clearly many others. I rang up and they wanted to charge me £20 to sort their problem out!
https://t.co/j4tMxnUmEB

[Marie Lyon @Malriel]

This is now a major issue with Virgin Media. Once again no email access since yesterday afternoon. I am desperate to move but I have thousands of emails I can’t afford to lose related to the Charity I manage. An utterly disgraceful service @virginhelp @richardbranson

[Carla Martin @CarlaBM2023]

@virginmedia @HarrietLane_ @virginmedia social media is full of people complaining that their Virgin (ntlworld) emails are unaccesable. Surely all members of the Virgin team are aware or perhaps their emails are down too 😂.This has been happening for 2 weeks now, for days at a time. Rubbish

[BBC News (UK) @BBCNews]

Virgin Media customers worry emails gone for good https://t.co/rqWsmTG4ZM

[@andycrfc.bsky.social @AndyRFCCharman]

@WhichUK I & many others have been without our Virgin Media email folders & historic emails since 19th June! Virgin Media still haven’t fixed the problem & there is no end in sight as they sent out this yesterday. Can you please take up the fight for their customers. #VirginMedia

[James Guthrie @guthrie321]

@virginmedia Two weeks! Where is my historic email??? Stop with the platitudes…
c.c. @ICOnews

[James Guthrie @guthrie321]

@virginhelp can we please have an update on historical emails? Two weeks today with no access. Please also confirm the next steps for a formal complaint / compensation.
This is really an unacceptable situation
c.c. @ICOnews

[James Guthrie @guthrie321]

@virginmedia @virginhelp Can I please get an update on when I can expect to be able to access my historical email and folders? It is now two weeks since the outage occurred and still no access?

c.c. @ICOnews

[James Guthrie @guthrie321]

@virginhelp your silence is deafening?

[James Guthrie @guthrie321]

@virginmedia Inbound and outbound appears to be working again tonight but still nothing historical before 20/06 and still no folders!
Can you advise how I can escalate this complaint please or do I need to write to the information commissioner? This is quite an amazing loss of data….

[James Guthrie @guthrie321]

@virginmedia Inbound and outbound appears to be working again tonight but still nothing historical before 20/06 and still no folders!
Can you advise how I can escalate this complaint please or do I need to write to the information commissioner? This is quite an amazing loss of data….

[James Guthrie @guthrie321]

@virginmedia please don’t tell me you have managed to break incoming and outgoing mail again! No historic mail since the 19/06 ans now this! Please @virginmedia can you urgently advise what is going on????????

[James Guthrie @guthrie321]

@virginhelp please can you urgently advise what is happening to resolve e-mail issues? No historic mail or folders since 19/06 and now the overnight “fix” seems to have broken incoming and outgoing mail again? @virginhelp Can you please get your act together!