@R_Perryman@TUIUK I am facing same problem with a 2 day delay. System says they can’t trace our flight - we’ll it was cancelled twice @TUIUK can you help?
So @TUI have done it again. For the second night in a row we are all bussed to Pathos airport, we queue and line up at checkin and are then told flight cancelled. Absolute shambles but don’t worry we are offered free water and orange juice! Does any one at TUI care?
@TUIUK absolutely appalling customer service our flight TOM6677 has been cancelled tonight, this is from paphos to Bristol. They’ve now told us that the flight is now going to Manchester and isn’t going until the 30th at 1am… so I’m going to miss work. SORT THIS OUT NOW!!!
Shocking customer service from @TUI. Flight due to leave from Pathos at 21:20 this evening cancelled at short notice. Their solution - 1.20am flight on 30th to Manchester! Unbelievable.