Lighthouse Lou

[Lighthouse Lou @halehead]

@TandemDiabetes We have, many members of our #T1D community, there's still no resolution and lots of fobbing off & lives at risk. Many #yellowcards reported to UK government #MHRA for failure to fulfil your contract. UK team not resolving so we're escalating to you!

[Lighthouse Lou @halehead]

@BBCHughPym @TandemDiabetes ignoring ongoing issue, not being completely honest, are failing #T1D community. Not fulfilling #NHS contract leaving patients without life saving pump supplies having resort to #MDI no sign of resolution. No communication! #dutyofcare #type1diabetes

[Lighthouse Lou @halehead]

@TandemDiabetes can you pls advise when UK customers can expect YOUR issue delaying vital pump supplies for #NHS funded customers to be resolved. Expecting customers to resort to MDI & endlessly chase for updates is unacceptable. #Diabetes #T1D @DiabetesUK @parthaskar

[Lighthouse Lou @halehead]

@TandemDiabetes can you please advise?

[Lighthouse Lou @halehead]

@TandemDiabetes can you pls advise when UK customers can expect YOUR issue delaying vital pump supplies for #NHS funded customers to be resolved. Expecting customers to resort to MDI & endlessly chase for updates is unacceptable. #Diabetes #T1D @DiabetesUK @parthaskar

[Lighthouse Lou @halehead]

@DiabetesUK are you aware that @TandemDiabetes are not reliably supplying critical pump supplies to #NHS patients across the UK? No info, no updates, patients being advised to resort to MDI!!!! No accountability. #diabetes #T1D

[Lighthouse Lou @halehead]

@DerekTwiggMP

[Lighthouse Lou @halehead]

@TandemDiabetes can you pls advise when UK customers can expect YOUR issue delaying vital pump supplies for #NHS funded customers to be resolved. Expecting customers to resort to MDI & endlessly chase for updates is unacceptable. #Diabetes #T1D @DiabetesUK @parthaskar

[Lighthouse Lou @halehead]

@TandemDiabetes can you pls advise when UK customers can expect YOUR issue delaying vital pump supplies for #NHS funded customers to be resolved. Expecting customers to resort to MDI & endlessly chase for updates is unacceptable. #Diabetes #T1D @DiabetesUK @parthaskar

[Lighthouse Lou @halehead]

@Hadfijan @IanByrneMP #lies

[Lighthouse Lou @halehead]

@AvivaUK £4000 your kidding me. I'm cancelling my insurance after 10 years unacceptable

[Lighthouse Lou @halehead]

@AvivaUK just quoted £4000 to add my daughter to our insurance while she's learning to drive. £4000! Won't even insure her on our BYD. Insane. Only just renewed for another year, now I have to find another insurance company #nothanks

[Lighthouse Lou @halehead]

@McDonaldsUK just spent £30 on food at your #huntscross branch & asked for ketchup for my chips to be told I have to pay 10p for every additional sauce. YOU CANNOT be struggling that much that we have to pay for a basic condiment. Insane! @BurgerKingUK it is for us.

[Lighthouse Lou @halehead]

@AvivaUK I'd love to do this but your MFA is not working so can't validate my access. Getting went around in an endless loop...insane. live chat disconnected & now no one available (they could have called me back). Tech issues is NO EXCUSE for poor customer experience

[Lighthouse Lou @halehead]

@avivaplc FOR THE LOVE OF GOD please sort out your MFA tokens. I've been trying to 3 hours to access my account online the MFA either doesn't come or has already expired when it arrives a hour late. Can't find a contact number, chats are off line!!!!!!!!!

[Lighthouse Lou @halehead]

@EE I ordered a refurbished phone on Saturday, was called & told not available & offered LOTS of more expensive alternatives. Imagine my surprise to see the phone is still available & in stock on your website! #CustomerServiceFail #why

[Lighthouse Lou @halehead]

@EE just lost 2.5 hours of our lives trying to upgrade & purchase new phones with your contact centre (horrendous) & then in store. Contact Centre didn't listen, couldn't replicate online & sent us to the store who couldn't either. More interested in trying to sell broadband!

[Lighthouse Lou @halehead]

@Chemist4U still trying to get a way to contact you. Your Customer Service team believe it's my responsibility your courier didn't deliver when they were supposed to. So my choice is to be out of pocket by £400 or chance taking the medicine anyway. Thoughts.

[Chemist4U @Chemist4U]

@halehead @RoyalMail Hello, please contact us directly. Thank you

[Lighthouse Lou @halehead]

@Chemist4U @RoyalMail Hello, any update on how to contact you as customer service believe their job is done? #CustomerServiceFail #consumeract2024 #mounjaro

[Lighthouse Lou @halehead]

@Chemist4U encouraged to buy a weight loss bundle (2 months). @RoyalMail fails to deliver when requested. More than 48 hours since you dispatched. Told by Help desk not to use second month, but no refund/replacement. WHAT! I lose £200 cos of your supplier are you serious? #ripoff

[Lighthouse Lou @halehead]

@RoyalMailHelp It was received two days late and is now not usable.

[Lighthouse Lou @halehead]

@Chemist4U @RoyalMail Would love to, but not sure how. Customer service via app? Not helpful. They don't understand your obligation under the consumer act 2024. Now not responding to contact. Disappointing, I've spent ALOT of money with you in the last year. #CustomerServiceFail #Mounjaro

[Lighthouse Lou @halehead]

@RoyalMailHelp resched delivery on app yesterday to deliver today. They tried to deliver yesterday! Note said would redeliver today(which was the request), txt this morning "location (my home) doesn't accept deliveries today", needs to be in fridge. No help anywhere. Advice?