@FieldbaseL Your support system is the worst so far. You need to improve on your CX. response to support issues takes days and you CX phone is not always up.
Very bad
@StanChartHelp 2 of ur branches are shutdown in Lagos Nigeria, Awolowo Road Ikoyi and Oshodi Lagos. This is not fresh for us. I need to visit a branch to sort my App Issue and also debit card request. I cant access my app at all, My debit card is damaged too. How do I get it done
@LAGESCOfficial below is Bus 030 situated at Oshodi Under bridge exploiting commuters. I want to believe they are stationed there to maintain sanity and not exploitation. I was a victim of crossing and was put in the black Maria. I was told statutory fine is 50k or I
It been 3 months now and still enjoying the Lost of Signal on our device. well it is really A New Way of Life. Kudos for the poor service delivery. FOB29493
CC: @fccpcnigeria@ConsumersNCC@NgComCommission
@harmadluv Good Afternoon,
We sincerely apologize for the inconvenience and the delay. Please bear with us as we work to resolve the issue. Once it is resolved, any lost days will be credited to you.
Since October 2025, your FSTs are yet to resolve the LOS issues. In fairness do you think you offer quality service? A business that depends solely on your service lost it's all when they needed it the most. @FOBroadband deserves an award of the most useless ISP in Nigeria
@FOBroadband@FiberOne_help most uttered words 'We have escalated your concern' 'Our Backend will look into it' it's been over 2months with LOS on our ONU and nothing has been done. We run a Hotel that depends on your internet for SD. ur services are a SCAM. cc: @fccpcnigeria
Since October 2025 ending, @FiberOne_help is still sorry for the LOS on our device. it been 2months now and you have proven that its IT A NEW WAY OF LIFE. Kudos to you. We regretted opting for your service
cc: @NgComCommission@ConsumersNCC@fccpcnigeria
@harmadluv@FiberOne_help Good afternoon,
We sincerely apologize for the inconvenience caused by the network issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. We truly appreciate your patience and understanding.