Harry55

[Harry55 @Harry55Durham]

Hi @Expedia how can I complain? Booked through you because the price showed breakfast included. Now told it’s not included. That’s mis‑selling under UK consumer law. Tried resolving with customer service. Really disappointing for a birthday trip.

[Harry55 @Harry55Durham]

My grandad has just moved into a sheltered flat with a water meter installed. @nwater_care say they can’t find a water meter installed, despite NCL LA confirming. Now a 2 month wait for a visit and in the mean time pushing a pensioner into poverty charging excessive costs

[Harry55 @Harry55Durham]

Hi @EE I took out broadband with you with the promise from EE which is published on your website that when I got fibre in my area I would get a free upgrade. EE are now refusing to do this even though it’s published on your website. This is misleading. How do I complain

[Harry55 @Harry55Durham]

Hey @BritishGas can you let me know your complaints contact for homecare?

[Harry55 @Harry55Durham]

Hi @McDonaldsUK what’s your complaint email address? Ordered through the app, got given the wrong order. Car next to me got our order. Your team have just tried to pass me the order back after it’s been with another customer.

[Harry55 @Harry55Durham]

@TPExpressTrains The 07:03 out of Durham. This is the usual standard whatever tpe train I get….the staff are always so helpful and nice but do you ever clean your trains!

[Harry55 @Harry55Durham]

@TPExpressTrains why are your trains always so dirty. The seats are covered in stains, toilets filthy. Had to use the toilet today. No running water to wash your hands. How is this acceptable when you charge so much for tickets. First class as usual not got hardly anything in.

[Harry55 @Harry55Durham]

@HelpAtGeorge I’ve just received my child’s Halloween outfit that I ordered online. The mask part of the outfit is missing. I don’t want to risk returning and re ordering in case it goes out of stock as it’s the only one my child likes! Please advise….

[Harry55 @Harry55Durham]

@Georgeatasda I’ve just received my online order of my child’s Halloween outfit. It’s missing the mask, please can you advise how this can be resolved

[Harry55 @Harry55Durham]

@TPEassist hello is your 13:19 train out of Durham going to go to Leeds? Currently showing as it is but other providers advising not to travel

[Harry55 @Harry55Durham]

It has not, in fact the money has now been fully taken. I emailed your team back yesterday and have not received a response. Please advise

[Harry55 @Harry55Durham]

Hey @BurgerKingUK I placed an order on your app which all went through and took the money from my account. Your app then malfunctioned and cancelled the order but did NOT cancel the payment. Your in store team and online team told me the pending payment would be returned but….

[Harry55 @Harry55Durham]

@DurhamCouncil Hello @DurhamCouncil I messaged you but I’ve had no reply or no confirmation of receipt. Please advise

[Harry55 @Harry55Durham]

Hi @DurhamCouncil I witnessed the most horrific behaviour of your park and ride bus driver today from 18:24 Durham to Sniperley. His behaviour was absolutely vile towards a girl who got on and totally unjustified. She was left in tears about it. Please advise how I can complain?

[Harry55 @Harry55Durham]

@DurhamCouncil Thank you for your reply. I have messaged you the details.

[Harry55 @Harry55Durham]

The level of aggression shown by your driver in his verbal assault of this young woman was so shocking I am still in an element of shock. This behaviour was totally unjustified

[Harry55 @Harry55Durham]

Hi @EE just set up an account with you, all kit was expected Sat after being dispatched last Fri. No sign and EE havent entered the tracking correctly. Called EE and was told they had someone else’s mobile number and email address. House address wrong. How can this be?

[Harry55 @Harry55Durham]

@LNER Thanks @LNER I have confirmed with station staff that it is closed. If there had been some comms about this we wouldn’t have left earlier. This isn’t a complementary service we have paid a lot to access this and it’s very disappointing that there is no comms

[Harry55 @Harry55Durham]

Hi @LNER is the Newcastle first class lounge open today? Says it’s open 9am on the door but currently 09:07 and it’s all locked up?

[Harry55 @Harry55Durham]

@LNER Thanks @LNER understand these things happen but also really disappointing as first time my niece has been on a train so all set for a nice treat for her and now we have an hour to be sat in the cold waiting for the train. Would have been nice to see some comms about this.