Top Tweets for #CXFAIL
Opendoor CEO tests support. Agent's advice? Have you heard of https://t.co/8kgAg0jDse? 💀 This is the worst CX story! #BadSupport #Opendoor #CXFail #BusinessLessons
@AsdaServiceTeam @asda @Georgeatasda online order 30 November for next day delivery. First get Email to say it’s delayed. Next says failed delivery 3 am (nope). Now asvised never been delivered out of stock. 4 calls to ‘’ service centre’ Nothing!. Case #:03416569. #CXfail
Tried getting an account on @TaptapSend, and got permanently blocked, with no transactions or clear reason. 🤷♂️
Won’t explain or review the decision. Honestly shocking they spend millions in marketing but not a dime in customer support.
#CustomerExperience #CXFail #TaptapSend
3/
When I asked about check in I was told the pricing is “momentary”—basically, it can change anytime with no notice. No guarantees, no clarity.
#BaggageFees #AirlineTransparency #CXFail
This is what it feels like to be a @RiversidedotFM paid customer.
The software is always glitchy and the support "live chat" well I have been waiting for an agent for over 10 minutes... Doesn't feel very "Live"
Where is the "Mind-blowing Support?"
#CXFail #EditorProblems
Hey @prioritypasscom why do you always make people wait to go in your new lounge in @flySFO, even when it’s EMPTY #CXFAIL
😂 “Expectation vs. Reality” in CX tech! Customers envision a sleek, fast cheetah 🐆 but end up with a muddled, confused hybrid "duck dog" when implementation lacks strategic planning 🤪Let’s prioritize people and processes to avoid this outcome! #CXFail #five9cxsummit #AI
@Qantas And the “contamination” of #QF516 bags? @Qantas says sewage spilled in a @SydneyAirport luggage room.
How on earth is that possible?
Why doesn’t such a catastrophe trigger the very best customer support??? It’s a scandal.
#CXfail #customerservice
@Gatwick_Airport - 9.35am @vueling flight to BCN shows delayed to 10.10am, reverts to 9.38am to prioritise #ontimedepartures only to find that it has to be delayed because 58 passengers trusted you and are probably relaxing in a lounge. #cxfail #businessovercustomers #vueling
Hey @FlySWISS - nachdem ihr schon meinen Flug annulliert, hätte ich erwartet, dass wenigstens Euer Chatbot oder Transfer-Service funktioniert...
Aber auch da läuft gerade das "how to disappoint my disappointed customer" programm ab...🤬
#cxfail #CustomerExperience
@Aeroplan and @AirCanada are the worst. I have tens of thousands of points that are held hostage by them. They say it's an issue on their end via email customer service and I have to call. Was just on hold for 2 HOURS and the call dropped. #CXFAIL #CustomerServiceFail
@Aeroplan can tell me by email that my account is compromised and then I have to call in to resolve, but everytime you call their robots tell you they are too busy for you and try again later. WEEKS I HAVE BEEN DOING THIS. #cxfail #customerexperiencefail @AirCanada
This story is excellent, 🚚 DPD dropped the ball with an eye-watering #CXFail 👎 Some crucial learning lessons about #AI and #chatbots, awesome write-up Charlie Mitchell from @cxtodaynews.
Dive in 👉 https://t.co/2mTdvWnWg9
#CXNews #DPD #CustomerExperience #TechNews
Trends for you
Most Popular Users
Elon Musk 
@elonmusk
241.3M followers
Barack Obama
@barackobama
119.1M followers
Cristiano Ronaldo
@cristiano
113M followers
Donald J. Trump
@realdonaldtrump
111.8M followers
Narendra Modi
@narendramodi
107.1M followers
Rihanna
@rihanna
98.3M followers
NASA
@nasa
92.3M followers
Justin Bieber
@justinbieber
91.5M followers
KATY PERRY
@katyperry
89.1M followers
Taylor Swift
@taylorswift13
83M followers
Lady Gaga
@ladygaga
74.5M followers
Virat Kohli
@imvkohli
72M followers
Kim Kardashian
@kimkardashian
70.5M followers
YouTube
@youtube
68.8M followers
Neymar Jr
@neymarjr
64.9M followers
Bill Gates
@billgates
64.6M followers
The Ellen Show
@theellenshow
62.4M followers
Selena Gomez
@selenagomez
62.2M followers
CNN
@cnn
61.8M followers
X
@x
60.8M followers