Top Tweets for #CanadianConsumer
@ehoeve @RogersHelps Internally this is called "Customer Loyalty Surcharge".
Switch for better pricing and service.
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
@Eyespyaniceass @Rogers Deleting voicemails? Compared to the account-draining stories, that almost sounds like Rogers' least impressive customer experience.
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection
@twentfwedwic @Rogers Yep. Rogers doesn’t need competitors to hurt its reputation. Its customer experiences are doing the job already.
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
If a worker dies in a 120-metre fall and the company ends up paying a $260,000 fine... is that actually enough to change behavior, or is it just another cost of doing business? 🤔
https://t.co/4FMWslYk8F
@Rogers @RogersHelps #Canada #CanadianConsumer #ConsumerProtection
@MitchBeaus @Rogers Ah, there's your mistake. You let them know you were an existing customer. That's when the "loyalty surcharge" kicks in. 😂
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
@CaroleGagne108 @RogersHelps Premium prices, bargain-bin reliability, and canned AI @RogerHelps chatbot replies pretending to help. No wonder people are done with Rogers.
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection
So the "secret" to getting your money back from Rogers isn't customer service—it's getting Global News involved. That's... quite the business model. Incredible.
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer
@Blitzerda @GenericGuy97 @Rogers @ShawInfo Rogers really said:
“You can install it yourself for $30, or pay us $200 to install it badly for you.” Peak innovation in fee extraction.
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection
@duncanrmorrison @Rogers The outages are unfortunate, but think of the executives. Those bonuses aren't going to pay themselves.
https://t.co/S2HjFQfE6X
@Rogers @RogersHelps @Sportsnet @Bluejays #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
@WriteLinesInk @RogersHelps Yep, even the Competition Bureau is suing Rogers.
So many lawsuit, I don't know who keeps track of them.
@Rogers @RogersHelps #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
Well said. No wonder people are ditching Rogers and looking for alternatives like ESPN+ with a VPN—or IPTV.
@Rogers @RogersHelps #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
@Amy47202011 @RogersHelps Yeah now imagine relying on this level of "support" if you're a Canadian with a disability. Ignored emails, endless wait times, and unhelpful support aren't just frustrating—they create real barriers.
@Rogers @RogersHelps #CustomerService #Canada #Internet #CanadianConsumer
This isn't a one-off. There are countless customers stuck calling @Rogers every single month just to get the bill they were promised. If you have to babysit your bill forever, the system is broken. No company should normalize this. @RogersHelps @CRTCeng #Canada #CanadianConsumer
@nickjackson77 @RogersHelps @RogersHelps is doing the "DM us" trick again to do nothing. Classic way to make customer switch even faster back to Bell.
@Rogers @RogersHelps #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
@what6996 @Vanessa_Sarges @Bell @TELUS @Rogers I remember.
Then @Rogers sold Canadians "Unlimited Data."
https://t.co/EJP2fkxABA
Now it's "ongoing" pricing that customers say isn't ongoing at all.
What word will lose its meaning next?
@RogersHelps @CRTCeng #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection
The Rogers–Shaw merger was approved based on promises to Canadians.
Sign the petition calling for an audit, public assessment, and parliamentary hearings:
https://t.co/7PTqDqC0jf
@Rogers @RogersHelps #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer
@cjmills82 @RogersHelps @RogersHelps “sorry” + “hope” = apparently the full support toolkit today. Must be the overnight AI chatbot update.
@Rogers @RogersHelps #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection #PublicAccountability
@itsyaboimaxoo @Rogers Yep, @Rogers only understands the language of force.
6,583 complaints. +95.4% year-over-year.
And 34% of all CCTS complaints in Canada.
Next step is to cancel.
@Rogers @RogersHelps #CustomerService #Telecom #Canada #CCTS #Internet #CanadianConsumer #ConsumerProtection
At this point @Rogers should stop calling it customer service and start calling it customer endurance testing.
Hours wasted. No answers. No accountability. Just an endless loop of incompetence.
@Rogers @RogersHelps #CustomerService #Telecom #Canada #Internet #CanadianConsumer
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