Top Tweets for #SupportOPS
Opinion/Hot Take
“Thanks for reaching out” is filler.
Cut it. Get to the point in line 1.
Attention spans are short.
#SupportOps #SaaS #Writing #CX
Opinion/Hot Take
Don’t say “our system”. Say “your account”.
Customers don’t care about your backend.
Talk about them, not you.
#SupportOps #SaaS #CustomerSupport #Communication
Opinion/Hot Take
ALL CAPS is not emphasis. It’s yelling.
Use bold, bullets, and white space.
Make it skimmable.
#SupportOps #SaaS #Writing #UXWriting
Opinion/Hot Take
“Just to follow up” is the 3rd follow up.
Be direct: “Hey, checking on X. Need anything from me?”
Respect their time.
#SupportOps #SaaS #Email #Communication
Opinion/Hot Take
Shadowing product for 1 day a month makes agents 10x better.
Context kills confusion.
Put support in the build room.
#SupportOps #SaaS #ProductManagement #Enablement
Support Ops is the biggest track at this year's Support Driven Expo — workflow design, reporting, release management & more.
See the full list of speakers: https://t.co/hzFuG6wcDn
#SDExpo #SupportOps
Opinion/Hot Take
Firing an agent for one bad ticket is fear-based leadership.
Coaching them after = growth-based leadership.
People leave managers, not companies.
#SupportOps #SaaS #Leadership #TeamManagement
Opinion/Hot Take
“Customer-centric” is not a poster in your office.
It’s who gets interrupted in sprint planning.
If support isn’t in the room, customers aren’t either.
#SupportOps #SaaS #Culture #Product
Your agents are working hard. But without the right data — every call starts from zero.
Meon CRM fixes that.
✅ Smart routing
✅ Full customer history
✅ Real-time dashboards
Know your FCR rate. Improve your calls. → https://t.co/cJf7M0jZhe #CRM #Ecommerce #SupportOps
We built KalTalk's mobile console because our team was tired of missing escalations. Real-time alerts + one-tap takeover changed everything. Now support ops happen from anywhere. #buildinpublic #supportops
How healthy is your @Zendesk setup?
If you can’t instantly answer your real FRT, ticket reassignments, or whether leadership trusts your data, it’s time for a reset.
Optimize beyond implementation.
👉 Book your Zendesk Health Check today.
#Zendesk #CX #SupportOps #Valuehub
No-code AI agent builder checklist:
Outcome, sources+sync, citations/grounding, RBAC+audit, escalation rules, channels, total cost.
If you want content-first (accurate answers from your knowledge), that’s DocsBot.
#AI #SupportOps
@intercom
Inbox + ticketing + outbound + an AI agent.
Built to handle high support volume in one workspace.
Perk: 1 year free (incl. Fin AI usage)
Apply here: https://t.co/wHSc7WKbvO
#Intercom #CustomerSupport #SupportOps #AI
Support calls don’t have to mean long wait times.
Watch our AI voice agent resolve a billing query in <2 minutes — in natural, local accents.
That’s the power of our 15-day pilot.
Try it here → https://t.co/Ka1UG0ZAaB
#VoiceAI #SupportOps #D2CIndia
Behind the scenes: here’s our LangGraph flowchart — the brain that powers multilingual AI workflows without manual handoffs.
Tweet us a task you’d like to automate next.
#SupportOps #AIWorkflow #D2CIndia
Your support team lives in Slack.
Time to bring your virtual assistant there, too.
Handle FAQs, route tickets, and move faster—without leaving the channel.
👇 Quick guide to getting started:
https://t.co/7IfU0CBHux.
#Slack #SupportOps #Automation
Enterprise bots look good on paper.
But mid-market brands in India keep getting left behind.
Here’s why ↓
#startups #ecommerceindia #AIInnovation
#AI #SupportOps
I Just got featured as the WorkHER of the Week by @workHERholic 💜
Check out the full feature here 👉
https://t.co/DPTKdlnx9Y
#WorkHERholic #WomenInTech #MugenicStride #SupportOps #CX #CareerJourney #ChimuanyaDike
#AI is transforming contact centers — here’s what it’s already doing:
✅ Saves 4–6 mins per #call with instant summaries
✅ Detects frustration in real time
✅ Cuts admin, boosts real support
Book a demo 👉 https://t.co/o9p2jJ6aa7
#contactcenter #CX #SupportOps #Automation
BlockSurvey now integrates with @Zendesk so you can:
✅ Embed surveys into tickets
✅ Collect real-time feedback
✅ Never leave your Zendesk workspace
Close the loop without switching tabs → https://t.co/3qWsYq99kp
#CX #Zendesk #SupportOps
Most Popular Users
Elon Musk 
@elonmusk
241.6M followers
Barack Obama
@barackobama
119M followers
Cristiano Ronaldo
@cristiano
114.3M followers
Donald J. Trump
@realdonaldtrump
111.8M followers
Narendra Modi
@narendramodi
107.2M followers
Rihanna
@rihanna
98.7M followers
NASA
@nasa
92.4M followers
Justin Bieber
@justinbieber
91.8M followers
KATY PERRY
@katyperry
89.9M followers
Taylor Swift
@taylorswift13
83.8M followers
Lady Gaga
@ladygaga
75.3M followers
Virat Kohli
@imvkohli
73.2M followers
Kim Kardashian
@kimkardashian
70.8M followers
YouTube
@youtube
68.8M followers
Neymar Jr
@neymarjr
66.2M followers
Bill Gates
@billgates
65.1M followers
Selena Gomez
@selenagomez
63M followers
The Ellen Show
@theellenshow
62.3M followers
CNN
@cnn
61.8M followers
X
@x
60.7M followers