Top Tweets for #supportops
Opinion/Hot Take
Your SLA is a promise, not a goal.
Hitting 99% on time but 40% on satisfaction = you lost.
Speed is the price of entry. Quality is the win.
#SupportOps
#SaaS
#CustomerSupport
#Metrics
Opinion/Hot Take
If your agents can’t say “I don’t know”, you’ve failed them.
Honesty builds more trust than fake confidence.
“I’ll find out and get back to you” is a power move.
#SupportOps
#SaaS
#CustomerSupport
#Trust
QA scorecards are useless if agents fear them.
Coach in public praise, correct in private.
Psychological safety > perfect grammar.
#SupportOps
#SaaS
#CustomerSupport #TeamManagement
Opinion/Hot Take
Shifting left isn’t just for devs.
Every ticket your product team reads = 10 tickets prevented.
Support is your best product feedback loop.
#SupportOps
#SaaS
#ProductManagement
#CX
Opinion/Hot Take
Hiring for “thick skin” in support is lazy.
Hire for empathy, then protect their energy.
Burnt out agents can’t create loyal customers.
#SupportOps #SaaS #CustomerSupport #Leadership
Opinion/Hot Take
The ticket is closed. The customer isn’t.
Follow-up > closure rate.
Check in 3 days later. That’s how loyalty is built.
#SupportOps #SaaS #CustomerSupport #Retention
Opinion/Hot Take
“Thank you for your patience” after a 3-day wait = insult.
Own the delay. Explain it. Compensate it.
Patience deserves respect, not a template.
#SupportOps #SaaS #CustomerSupport #Communication
Your agents are working hard. But without the right data — every call starts from zero.
Meon CRM fixes that.
✅ Smart routing
✅ Full customer history
✅ Real-time dashboards
Know your FCR rate. Improve your calls. → https://t.co/cJf7M0jZhe #CRM #Ecommerce #SupportOps
We built KalTalk's mobile console because our team was tired of missing escalations. Real-time alerts + one-tap takeover changed everything. Now support ops happen from anywhere. #buildinpublic #supportops
How healthy is your @Zendesk setup?
If you can’t instantly answer your real FRT, ticket reassignments, or whether leadership trusts your data, it’s time for a reset.
Optimize beyond implementation.
👉 Book your Zendesk Health Check today.
#Zendesk #CX #SupportOps #Valuehub
No-code AI agent builder checklist:
Outcome, sources+sync, citations/grounding, RBAC+audit, escalation rules, channels, total cost.
If you want content-first (accurate answers from your knowledge), that’s DocsBot.
#AI #SupportOps
@intercom
Inbox + ticketing + outbound + an AI agent.
Built to handle high support volume in one workspace.
Perk: 1 year free (incl. Fin AI usage)
Apply here: https://t.co/wHSc7WKbvO
#Intercom #CustomerSupport #SupportOps #AI
Support calls don’t have to mean long wait times.
Watch our AI voice agent resolve a billing query in <2 minutes — in natural, local accents.
That’s the power of our 15-day pilot.
Try it here → https://t.co/Ka1UG0ZAaB
#VoiceAI #SupportOps #D2CIndia
Behind the scenes: here’s our LangGraph flowchart — the brain that powers multilingual AI workflows without manual handoffs.
Tweet us a task you’d like to automate next.
#SupportOps #AIWorkflow #D2CIndia
Your support team lives in Slack.
Time to bring your virtual assistant there, too.
Handle FAQs, route tickets, and move faster—without leaving the channel.
👇 Quick guide to getting started:
https://t.co/7IfU0CBHux.
#Slack #SupportOps #Automation
Enterprise bots look good on paper.
But mid-market brands in India keep getting left behind.
Here’s why ↓
#startups #ecommerceindia #AIInnovation
#AI #SupportOps
I Just got featured as the WorkHER of the Week by @workHERholic 💜
Check out the full feature here 👉
https://t.co/DPTKdlnx9Y
#WorkHERholic #WomenInTech #MugenicStride #SupportOps #CX #CareerJourney #ChimuanyaDike
#AI is transforming contact centers — here’s what it’s already doing:
✅ Saves 4–6 mins per #call with instant summaries
✅ Detects frustration in real time
✅ Cuts admin, boosts real support
Book a demo 👉 https://t.co/o9p2jJ6aa7
#contactcenter #CX #SupportOps #Automation
BlockSurvey now integrates with @Zendesk so you can:
✅ Embed surveys into tickets
✅ Collect real-time feedback
✅ Never leave your Zendesk workspace
Close the loop without switching tabs → https://t.co/3qWsYq99kp
#CX #Zendesk #SupportOps
Support isn’t drowning in tickets.
It’s drowning in noise.
AI changes that by detecting, prioritizing, summarizing, and routing issues before your team even looks.
#AI #SupportOps #B2B #FutureOfWork #CustomerExperience
Last Seen Hashtags on Sotwe
Trends for you
Most Popular Users
Elon Musk 
@elonmusk
240.8M followers
Barack Obama
@barackobama
119.2M followers
Donald J. Trump
@realdonaldtrump
111.7M followers
Cristiano Ronaldo
@cristiano
111.3M followers
Narendra Modi
@narendramodi
107M followers
Rihanna
@rihanna
97.8M followers
NASA
@nasa
92.2M followers
Justin Bieber
@justinbieber
91.1M followers
KATY PERRY
@katyperry
88M followers
Taylor Swift
@taylorswift13
81.9M followers
Lady Gaga
@ladygaga
73.4M followers
Virat Kohli
@imvkohli
70.5M followers
Kim Kardashian
@kimkardashian
70M followers
YouTube
@youtube
68.7M followers
Bill Gates
@billgates
64.1M followers
Neymar Jr
@neymarjr
63.3M followers
The Ellen Show
@theellenshow
62.4M followers
CNN
@cnn
61.9M followers
Selena Gomez
@selenagomez
61.1M followers
X
@x
60.8M followers