Top Tweets for #TPEDec19
@rharrison21 @TPExpressTrains It’s because ‘William’ didn’t understand that despite advising people to use #TPEDec19 they didn’t bother to include it in any replies. Their twitter skills match their inability to run a train service
So having read the answers from "William" at @TPEassist /@TPExpressTrains here is my understanding. They know they are performing rubbish, they claim to be sorry, there are supposed to be new trains (been waiting nearly 18minths now) and until then... You're f*cked! #TPEDec19
Thanks for all of your questions this evening and sorry if you didn't get a response. Our team will try and get back to you this evening.
#TPEDec19
We’re now live with William, who is on Twitter to answer your questions until 18:00!
As we’re expecting a high level of questions, he will respond to as many customers as possible during the hour
#TPEDec19
Hi William - major staff-related issue at Mcr Victoria and lots of trains cancelled today because of no drivers...
How will your planning change to reflect today’s severe issues?
#TPEDec19
One hour to go until our Tweet the Manager with William, our Head of Train Planning!
He will be available to answer your questions regarding the recent timetable changes between 17:00 - 18:00
Please remember to use the hashtag #TPEDec19
@TPExpressTrains Hi William, will we ever be getting a train all the way from Hull to Manchester Airport instead of having to change at Piccadilly or Huddersfield, hard to do with luggage. #TPEDec19
@TPExpressTrains #TPEDec19 The service to/from Scarborough to York/Leeds is atrocious, with cancellations the norm rather than the exception. With public confidence in the service at a low, how can you reassure us that this will get better as I am reluctant to book?
#TPEDec19 Wonder what William & co are doing to alleviate the pressure on staff of other TOC’s, especially at this time of year? #askingforafriend or maybe my colleagues #merrychristmas
@DLNugent14 @TPExpressTrains @TPEassist I’m more excited about not doing my commute for 2 weeks than Christmas itself!! 🤦🏽♀️ #TPEDec19 #NorthernFail
@TPExpressTrains #TPEDec19
Hi William, today TPEs CEO agreed with @kevinhollinrake “to halve cancellations & improve punctuality by January & make immediate improvements from Monday”
How do you intend to achieve this?
@TPExpressTrains #TPEDec19 Changes to the peak morning services through Hudd to Man have caused chaos this week.The delays and cancellations - plus tight connection times from incoming Northern services - has meant a miserable experience for passengers. What is being done to address this?
@TPExpressTrains #TPEDec19
When you launched the NOVA fleet on November 22nd there was no mention then that ongoing crew training would cause so many cancellations that you’d need to introduce a temporary timetable less than a month later
How didn't you know?
#TPEDec19 Way too much disruption and overcrowded trains this week between Dewsbury and Huddersfield because of this new timetable.
#TPEDec19 what is the future for the set down and pick up only if your services at Bolton - will the method of working continue or change?
@TPExpressTrains Hello. When you decided to send your drivers on a training course, why didn't you organise replacements for them? #TPEDec19
@TPExpressTrains #TPEDec19 Crammed TPE trains from Leeds to Manchester. Why are your station staff so rude to the humble fare paying passenger? #nearlyasbadasnorthern
Why have so many TPE trains been cancelled this week, particularly those that were supposed to be new additions to the timetable? #TPEDec19
@TPEassist #TPEDec19 so again tonight after the 17.15 Redcar service from Man Vic every TPE is cancelled for 1 hour right in the height of rush hour. What is being done to stop this happening everyday? And why has planning for new trains and training been non exsistant.
@TPExpressTrains @TPEassist Being repeatedly late to work puts jobs at risk. During the last timetable change jobs were in fact lost. In the last 10 working days I have been late 6 mornings. Why are there so many cancellations? #TPEDec19 @jreynoldsMP
When will all trains run on time without any delays or cancellations? And what increase in fares should all your unhappy customers look forward to in January? #TPEDec19 @TPExpressTrains @DelayDaily @TPEDistress
@TPExpressTrains #TPEDec19 ... William the new timetable Manchester to Leeds plus others has utterly failed. Platform 16 at Leeds is so dangerous we now have “train bouncers”. The overcrowding is scary. What are the plans to fix this?
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