@AvantiWestCoast Thanks @AvantiWestCoast ! I’m signed up but just find it odd that’s these dates aren’t available yet (and we’re trying to plan a hen do!) @networkrail do you have any works planned 21/22 May that might impact this route?
@askryanair And now your system won’t accept a payment for the change despite trying on 4 different devices with different payment cards! We are due to fly tomorrow morning!!!
@askryanair I am due to fly to Tenerife on 31 December, but have had a positive LFT today (awaiting PCR test). What are my options to change/cancel the flight?
@TUIUK@gemmaprior123 is due to travel to Tenerife, 28 Dec. Her 13 yr old daughter won’t have vaccine confirmation so they can’t travel. Under flex policy, what’s the latest date to change booking free of charge? She’s been told 3 different dates, nobody will confirm in writing🤷🏻♀️
@TPEassist@TPEassist I completely agree! I’m not justifying the behaviour in any way and it should not be tolerated. But management must take some responsibility for failing to equip frontline staff to deal with these situations, putting them at risk of verbal abuse or worse!
Not excusing the behaviour but management are ultimately accountable for what happened tonight at Manchester Victoria. Staff fed inaccurate information. Useless speaker system. No way to communicate to the crowds. Disgrace! @networkrail@TPEassist@northernassist#strandedhuyton
Thank god it’s my last day in the office for 2 weeks!! @TPExpressTrains@TPEassist are totally ruining my Christmas vibe! I challenge William to do this commute for a week... reckon he’d resign! #TPEDec19#ChristmasSpirit