Smita

[Smita @heremetweet]

@KLM Hi @KLM — our checked baggage (PIR Ref: ORDKL16021) has been 'in transit' for 4 nights. We are two passengers in Cedar Rapids, Iowa where it is cold, and we were assured at the airport our bags would arrive the next day. They still haven't. Call center also closed

[Smita @heremetweet]

@makemytripcare Can @makemytrip and @GoibiboResolve get in direct touch and refund my money?

[Smita @heremetweet]

@GoibiboResolve can you respond? Or giving a reference is is end of the road for you and you get to keep my money? @makemytrip I used @GoibiboResolve as it was your company!! #CustomerComplaint #CustomerTrust #nogoibibo!!

[Smita @heremetweet]

@makemytripcare The airline has confirmed that the refund has been processed over a month back. If you give me an e mail I will forward the mail to you

[Smita @heremetweet]

@makemytripcare This 48 hours resolution has been in for 5 weeks!! I have not had a single direct contact even after sending e mails to senior management and customer support for make my trip! Can u talk to someone or atleast have a what’s app chat?

[Smita @heremetweet]

@makemytripcare My ref number from goibibo is 22980709033204224 given in 24th after 5 weeks of messages and another 48 hours to resolve. Then silence. My number is 971508874136 both with you and goibibo. I need the refund that Spicejet has given goibibo

[Smita @heremetweet]

Ref id 22980709033204224 @GoibiboResolve @flyspicejet . It took 5 weeks for goibibo to give me a ref id. Then 48 hours for resolution. It has been 6 days and no response. Nothing on my end mail either. CAN SOMEONE TAKE RESPONSIBILITY TO GIVE ME THE REFUND THAT SPICEJET HAS GIVEN

[Smita @heremetweet]

@GoibiboSupport you close threads and talk of existing threads!! How why? Are you answerable to anyone? @AirSewaIndia @MakeMyTripHub24 @DeepKalraMMT @flyspicejet

[Smita @heremetweet]

@GoibiboSupport @flyspicejet As we have an existing connection with you through another thread, we will be closing this support ticket to avoid duplication. Please be assured that our team will continue to address your concerns through the existing what’s the point?

[Smita @heremetweet]

@GoibiboSupport As we have an existing connection with you through another thread, we will be closing this support ticket to avoid duplication. Please be assured that our team will continue to address your concerns through the existing thread. If you have any further questions or concerns,

[Smita @heremetweet]

@GoibiboSupport so where is my refund? If Spicejet has refunded and so has air IQ!! Still don’t know who they are!

[Smita @heremetweet]

@GoibiboSupport AIRSEWA || MR606766 || 10458195
Inbox

Flight SG 51 Refund Processing

Reply
SpiceJet apologizes for the inconvenience caused by the revision of flight SG 51 and explains that the full refund for your group booking PNR OGTBHA has been processed by AIR IQ

[Smita @heremetweet]

@GoibiboSupport I get a message from Kunal to DM. Then nothing happens. I send a reminder and I am asked for the ticket details all over again. Writing to @makemytripcare @DeepKalraMMT has haf no reaponse. Even emails to them has had no response. Give my money back.

[Smita @heremetweet]

@GoibiboSupport i had an issue in 4th feb. Since then spice jet has confirmed that money was refunded to your sub agent. Yet all I have from you are messages that my complaint is closed. @flyspicejet can you look into this? @Goibibo are you just a thief?

[Smita @heremetweet]

Kunal I am still awaiting a response. You said 48 hours?

[Smita @heremetweet]

@flyspicejet Still no response. A 6.5 hr advance reschedule on SG51 (4 Feb) with no SMS/email is not acceptable. Passenger reported as per original confirmed ticket. Refund not credited to me. Forced to repurchase at higher fare. Escalated. Awaiting action.@AirSewaIndia

[Smita @heremetweet]

@TheIncNews No

[Smita @heremetweet]

@flyspicejet the fact that you don’t feel the need to address the issue is so frustrating. Your staff at the airport refused to come and talk to me. @AirSewaIndia you have to look into all this.

[Smita @heremetweet]

@flyspicejet More routes? Why when you can’t manage the routes you have? You reschedule an international flight ahead by 6 hours and your staff says several Dubai flights are being rescheduled. And then you don’t contact the passenger !! And no one is available to talk.

[Smita @heremetweet]

@flyspicejet sending me an email that the ticket amount has been refunded to the sub agent of him I am unaware is NOT a solution. @AirSewaIndia I have a complaint number and this is not what I am expecting! There is no notion of customer care!!