A customer just won a fraudulent chargeback for $4,603.00 USD stating he didn't receive the product
We have every single shred of evidence against him that this is just plainly false and fraud:
- Complete communication log: 10 email threads from 6 months of documented correspondence showing the customer was satisfied, received the product and that the team ALWAYS responded to his questions or concerns in a timely manner with a resolution
- PLUS signed proof of delivery receipt
Now shopify is telling us, as I quote, these are the only options of what I can do:
"Report the customer to your local authorities to create an official record.
Consider pursuing civil action, such as small claims court, where your evidence will be valuable.
Report the customer's card to Visa or Mastercard to flag repeat offenders.
Block the customer from your store to prevent future orders."
This so high tier bullshit @Shopify
Anyone ever filed a lawsuit against a customer? Would love to get some advice into what to do here
@christiandoana Blox app has a network of these chargeback fraudsters and will tell you how many other stores they’ve done chargebacks on and hold the order https://t.co/frsBvB1tFW
Another @heybloxapp review: ⭐️⭐️⭐️⭐️⭐️
"The helpful insights are super easy to use for our customer support agents, and this gave us a great grip on fraudulent orders. We were able to literally get rid of all our return and replacement abusers."
Highly recommend people looking up the app Blox if the issue is more shitty customer behavior vs chargebacks
Strings together profiles from customers into a single account
What if you could see which of your store's discount codes are getting reused by the same people? What about how much revenue you've lost per reused code?
Soon you will be able to block these reuses too. Coming soon to @heybloxapp
Are you seeing an order come through with a fishy shipping address? 🎣
Don't take the bait…
Place their order on hold until you can further verify. Or, block them once and for all. We’ll map any new information back to the original customer.
@303conor and I built Blox with the theory that every store has bad customers they want to block. We get a slack alert still every time a store blocks a person and the reasons are an inspiration to keep us building more features on Blox
This is a common situation submitted by Shopify merchants using Blox to cancel orders.
Now, all Blox merchants will be notified if that customer orders from them.
This network effect is growing stronger everyday and we want you to join us!
What's stopping you?
Want to get a few hours back in your week?
One merchant recently shared that Blox has become a huge time saver by canceling all fraud orders.
We’d love to help you stop chasing disputes too. Our inbox ([email protected]) is always open to answer your questions!