Blox: Chargeback Blacklist

Block fraudsters once. We'll handle the rest.

[Blox: Chargeback Blacklist @heybloxapp]

We've heard so many stories like this, and it's why Blox exists. Together we can ban the fraudsters.

[Christian @christiandoana]

A customer just won a fraudulent chargeback for $4,603.00 USD stating he didn't receive the product

We have every single shred of evidence against him that this is just plainly false and fraud:

- Complete communication log: 10 email threads from 6 months of documented correspondence showing the customer was satisfied, received the product and that the team ALWAYS responded to his questions or concerns in a timely manner with a resolution
- PLUS signed proof of delivery receipt

Now shopify is telling us, as I quote, these are the only options of what I can do:

"Report the customer to your local authorities to create an official record.
Consider pursuing civil action, such as small claims court, where your evidence will be valuable.
Report the customer's card to Visa or Mastercard to flag repeat offenders.
Block the customer from your store to prevent future orders."

This so high tier bullshit @Shopify

Anyone ever filed a lawsuit against a customer? Would love to get some advice into what to do here

[Ben Kennedy 🏔️ @benfkennedy]

@christiandoana Blox app has a network of these chargeback fraudsters and will tell you how many other stores they’ve done chargebacks on and hold the order https://t.co/frsBvB1tFW

[Ben Kennedy 🏔️ @benfkennedy]

does your shopify app have 3d animations during onboarding? Blox does

[Blox: Chargeback Blacklist @heybloxapp]

Our latest review gets straight to the point.

[Conor Parrish @303conor]

Blox just got a UI overhaul! We now provide more metrics on your orders, and you'll now see a more polished appearance throughout. @heybloxapp

[Blox: Chargeback Blacklist @heybloxapp]

😎

[Conor Parrish @303conor]

Saves you time.
Pays for itself.
There's no reason not to install @heybloxapp on your Shopify store.

[Conor Parrish @303conor]

Another @heybloxapp review: ⭐️⭐️⭐️⭐️⭐️
"The helpful insights are super easy to use for our customer support agents, and this gave us a great grip on fraudulent orders. We were able to literally get rid of all our return and replacement abusers."

[Sam Mendelsohn @SamMendelsohnW6]

Highly recommend people looking up the app Blox if the issue is more shitty customer behavior vs chargebacks

Strings together profiles from customers into a single account

[Conor Parrish @303conor]

What if you could see which of your store's discount codes are getting reused by the same people? What about how much revenue you've lost per reused code?

Soon you will be able to block these reuses too. Coming soon to @heybloxapp

[Blox: Chargeback Blacklist @heybloxapp]

Are you seeing an order come through with a fishy shipping address? 🎣

Don't take the bait…

Place their order on hold until you can further verify. Or, block them once and for all. We’ll map any new information back to the original customer.

[Ben Kennedy 🏔️ @benfkennedy]

@303conor and I built Blox with the theory that every store has bad customers they want to block. We get a slack alert still every time a store blocks a person and the reasons are an inspiration to keep us building more features on Blox

[Blox: Chargeback Blacklist @heybloxapp]

@ruben_vdzr @remoteoliver And someone searching "how to reduce chargebacks on Shopify" should know Blox is the app to try 😉

[Blox: Chargeback Blacklist @heybloxapp]

Japan, Australia, Colorado, Canada…

What do all of these places have in common?

[Blox: Chargeback Blacklist @heybloxapp]

This is a common situation submitted by Shopify merchants using Blox to cancel orders.

Now, all Blox merchants will be notified if that customer orders from them.

This network effect is growing stronger everyday and we want you to join us!

What's stopping you?

[Blox: Chargeback Blacklist @heybloxapp]

@bigmanEcom @ShopifySupport @Shopify @harleyf @tobi @QiLikeCheetah That's brutal! If you have bad actors that are contributing to that chargeback rate, we can help!

[Blox: Chargeback Blacklist @heybloxapp]

@AngeloStubbs1 @JohnD_ecom_pro Keeping those early signals from occurring is key. Blocking bad customers is just one piece of the puzzle.

[Ben Kennedy 🏔️ @benfkennedy]

We built the Shopify blacklist of bad customers and it’s working. Very fun to be getting feedback like this on Blox

[Blox: Chargeback Blacklist @heybloxapp]

Want to get a few hours back in your week?

One merchant recently shared that Blox has become a huge time saver by canceling all fraud orders.

We’d love to help you stop chasing disputes too. Our inbox ([email protected]) is always open to answer your questions!

[Blox: Chargeback Blacklist @heybloxapp]

@FLISmallBiz @ShopifySupport You can add them to our blacklist so this doesn't happen to you again! We're in the Shopify app store.

[Blox: Chargeback Blacklist @heybloxapp]

Protecting your chargeback ratio is a beautiful thing 🥹