5/ Final offer after 80 minutes, an hour-late order and a wasted meal: a ₹30 coupon. Valid 7 days. Single use. Item value only.
₹30. For a full order I paid for and could not eat.
Best part: after I told them THREE times the food was given away to security because it was inedible, an agent asked me to send a PHOTO OF THE FOOD. Are you even reading?
Sample of what I got instead of a resolution:
“I have personally understood the distress you are going through.”
“We deeply regret the unpleasant experience.”
“I thoroughly understand this situation can frustrate anyone.”
Copy-paste. Over and over. Does regret feed my wife?
2/ Then began 80 minutes of your “support”. Chat opened 9:04 PM. Closed 10:21 PM. FIVE different agents. Every single one asked me to explain the entire thing from scratch, because apparently nobody can read a chat that’s sitting right above them.
@Airtel_Presence you guys havent responded me on my email and things are going out of the hand. Its been a week that issue occurred and no one is taking seriously. False promises by your staff
@airtelindia@Airtel_Presence I have been receiving repeated calls from Airtel to return the router, yet no one has actually come to collect it. The last advisor I spoke with was extremely rude. I will not hand over the router until that advisor personally calls and apologises.