Chase Hillenmeyer @hillensc - Twitter Profile

hillensc retweeted

over 2 years ago

Hiring an Operating Partner is one of the most important decisions in SMB & franchising. We've built our entire structure around it. If I could create someone from scratch, these are the top 10 attributes I would want: 1. Long Term Greedy Capitalist You'd be surprised at the bucket of people that reach a certain level of success or income & just completely stop pushing, & even start to go backwards. There are 3 things in the perfect recipe here: they have a chip on their shoulder & are motivated by something other than money, they want more money (& do what it takes to get it), and they are the right kind of greedy. Long-term greedy. 2. High Emotional Intelligence They'll have to deal with difficult people & difficult situations constantly. We need someone who is going to keep their cool, stay above the fray, & try to think logically through issues. 3. Extreme Ownership The team gets credit for everything good, they take sole responsibility for everything bad. 4. Comfortable With Being Uncomfortable See #1...if you're going to keep pushing, you need to be on the edge of uncomfortable at all times. Most importantly, to be an effective coach, they need to be very well adapted to having tough conversations. 5. Servant Leader It's a social contract they have with their teams. They'll never ask them to do something that they themselves are not willing to do. In the restaurant business, the Operating Partner should take great pride in showing new team members how to scrub the s*^t out of the toilet & how to wash dishes. 6. High Standards To borrow from Tony Robbins, ‘If you don’t like the results you're getting, then raise your standards.’ It sounds so simple, but it’s so painfully true. If you're getting results you don’t like, it’s because you're ALLOWING it to happen; your standards are low enough to allow for the poor results. 7. Sense of Urgency Great Operating Partners create a sense of urgency by both selling the better future state of the organization to the team AND making the status quo a dangerous place to be. 7a of this is a great communicator. I think it is one of the rare skills that you find in almost 100% of great leaders. 8. Self Aware No one is great at everything, & that's ok. The best Operating Partners will acknowledge their shortcomings & hire others that fill those gaps. 9. Process over Outcome Every great leader I know is obsessive w/ process, and every bad leader I know is obsessive w/ outcome. Outcomes are one-time events; processes are repeated. Outcomes involve luck, processes don't. Outcomes can be faked, processes can't. 10. Takes Care of Their Physical Body The blunt reality is people who don't prioritize their health most likely: have a lack of discipline, lack sufficient energy & drive, are not long-term oriented, don't practice delayed gratification, & most likely have lower self-esteem. All bad qualities for someone who is leading your organization That's all I got! What did I miss? What would you add?

TRUmav's tweet photo. Hiring an Operating Partner is one of the most important decisions in SMB & franchising.

We've built our entire structure around it.

If I could create someone from scratch, these are the top 10 attributes I would want:

1. Long Term Greedy Capitalist

You'd be surprised at the bucket of people that reach a certain level of success or income & just completely stop pushing, & even start to go backwards. There are 3 things in the perfect recipe here: they have a chip on their shoulder & are motivated by something other than money, they want more money (& do what it takes to get it), and they are the right kind of greedy. Long-term greedy.

2. High Emotional Intelligence

They'll have to deal with difficult people & difficult situations constantly. We need someone who is going to keep their cool, stay above the fray, & try to think logically through issues.

3. Extreme Ownership

The team gets credit for everything good, they take sole responsibility for everything bad.

4. Comfortable With Being Uncomfortable

See #1...if you're going to keep pushing, you need to be on the edge of uncomfortable at all times. Most importantly, to be an effective coach, they need to be very well adapted to having tough conversations.

5. Servant Leader

It's a social contract they have with their teams. They'll never ask them to do something that they themselves are not willing to do. In the restaurant business, the Operating Partner should take great pride in showing new team members how to scrub the s*^t out of the toilet & how to wash dishes.

6. High Standards

To borrow from Tony Robbins, ‘If you don’t like the results you're getting, then raise your standards.’ It sounds so simple, but it’s so painfully true. If you're getting results you don’t like, it’s because you're ALLOWING it to happen; your standards are low enough to allow for the poor results.

7. Sense of Urgency

Great Operating Partners create a sense of urgency by both selling the better future state of the organization to the team AND making the status quo a dangerous place to be. 7a of this is a great communicator. I think it is one of the rare skills that you find in almost 100% of great leaders.

8. Self Aware

No one is great at everything, & that's ok. The best Operating Partners will acknowledge their shortcomings & hire others that fill those gaps.

9. Process over Outcome

Every great leader I know is obsessive w/ process, and every bad leader I know is obsessive w/ outcome. Outcomes are one-time events; processes are repeated. Outcomes involve luck, processes don't. Outcomes can be faked, processes can't.

10. Takes Care of Their Physical Body

The blunt reality is people who don't prioritize their health most likely: have a lack of discipline, lack sufficient energy & drive, are not long-term oriented, don't practice delayed gratification, & most likely have lower self-esteem. All bad qualities for someone who is leading your organization

That's all I got! What did I miss? What would you add?

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Chase Hillenmeyer

@hillensc

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