At Heroes ‘n Villains, we bring the quotes of incredible people to life through works of art designed to inspire. 🇿🇦 (you can find us on Instagram too)
One of my favorite questions > “Who has primary responsibility for Customer Experience?”
My answer still remains...if the entire Co. isn’t customer-led “one dept, one person, one metric” doesn’t have a chance. #cx#CustomerExperience#CCO#GartnerTGI
To boost your emotional intelligence, use a broader vocabulary of emotion words. People who distinguish thrilled and inspired or aggravated and envious are more flexible in managing their emotions and less likely to retaliate aggressively against others. https://t.co/X1X6gHjUul