@premierinn I have been trying to amend my booking online and it asks me to contact you. I’ve tried to call multiple times and can’t get through. I have also sent a DM. Can someone please get back to me ASAP?
@37sallyd@TUIUK I’ve used 7780 but used Paphos as that’s what my boarding pass says but will try Larnaca instead I think. They are being totally useless.
@TUIUK we had our flight TOM7723 cancelled and then the new flight given TOM 7780 was then delayed by over 4 hours!! Leaving us sat in the airport through the night with no sleep!! Can we claim compensation for both flights?
@37sallyd@TUIUK Would you believe we are still having issues with this. Absolutely ridiculous! Which departure airport did you put on your form in the end? I got on the plane in Paphos but I know it started in Larnaca?
@37sallyd@TUIUK I’m definitely going to keep fighting. We have all the proof we need to get the compensation! Fingers crossed we both get it sorted soon.
@TUIUK I have submitted 2 flight delay forms. 1 for our cancelled flight and 1 for our delayed flight. I have had responses for both saying the flights cannot be located. I have boarding passes for both. Please advise what I am now meant to do.
@37sallyd@clairehors@TUIUK Utterly ridiculous! Let’s hope they get their act together soon. Hopefully they respond to this with a reason why this is happening.
@37sallyd@TUIUK It was a complete shambles. They better give us all the compensation we deserve. As for not recognising the flights, that’s the most ridiculous thing I’ve heard.
@OldBaldG Amazing thank you! Yes we need refunds for the extra legroom seats too although not sure how to go about that.
Hope you got some sleep too! Think we’ll all be feeling it for a few days 😂
@OldBaldG We were also on this flight and it was an absolute disgrace. Are you planning on filling out forms for both the cancelled and new delayed flight? We’re not sure if we need to do 2 separate ones or just one for the delayed.
@TUIUK I have checked in for my flights which depart on 2nd June. Had the email boarding passes which state both outbound & inbound passes are attached. Only have the outbound? When will I receive the inbound boarding passes?
@ArrowXL_Help I have been on a live chat for 45 minutes now and no one has responded since I sent my question! My online tracking now says address updated and I don’t know why?!?!