Julian Humphrey💙

Ex RAF, Emergency physician, retired NHS refugee in Oz, father of three, enjoys long distance cycling and long suffering Spurs fan. Seen a lot and done a lot…

[Julian Humphrey💙 @humpdoc]

@heyhash9 @FlySWISS I feel your pain. Dealing with @FlySWISS customer (don’t) care services IS one of the most challenging things you will ever do in life. When things go wrong their response is depressingly underwhelming. Lying is clearly a bad habit within Swissair ground staff.

[Julian Humphrey💙 @humpdoc]

@FlySWISS @ricardo_magrin Yes it’s Case No. 2604-LX-07216 No progress since May 4th, still being investigated for some reason!

[Julian Humphrey💙 @humpdoc]

@WestWXWatchers Two Peoples Bay , Albany⛈️

[Julian Humphrey💙 @humpdoc]

@HELPCARESWISS Scammer

[Julian Humphrey💙 @humpdoc]

1/4 @FlySWISS On 15 April at Changi Airport, we were called to the terminal 2 transfer desk by Air Swiss ground staff by text. We were informed our Business Class seats on LX177 to Zurich were “broken.” To travel on LX177 and keep to our itinerary we must downgrade to prem econ.

[Julian Humphrey💙 @humpdoc]

@TheSGEM 100%

[Julian Humphrey💙 @humpdoc]

@FlySWISS I have sent a DM with the required information. Swissair business customers should never be lied to and coerced by Swissair staff.

[Julian Humphrey💙 @humpdoc]

@FlySWISS I have already done this Case no. 2604-LX-07216. The two responses were very poor and did not apologise, investigate or explain why we were deceived in to accepting a downgrade. Do @FlySWISS have an effective feedback department? Please escalate appropriately. Thank you!

[Julian Humphrey💙 @humpdoc]

4/4 “From booking to arrival, SWISS Business Class delivers exceptional service that elevates your entire travel experience” Does this include being lied to and accepting a downgrade on a pretence? I would like this investigated and action taken. This is very poor customer care.

[Julian Humphrey💙 @humpdoc]

3/4 I Immediately complained vehemently to the cabin crew manager, who was totally unaware, but it was too late the flight was full. I have since complained to Swiss Case no. 2604-LX-07216. The response has not addressed the issue of staff lying to coerce passengers to downgrade

[Julian Humphrey💙 @humpdoc]

@dannykellywords Dig in deep Danny mentally and physically, this is going to be a marathon therapeutic journey.
Sincere best wishes.

[Julian Humphrey💙 @humpdoc]

@MrCracknell Remember it well😂

[Julian Humphrey💙 @humpdoc]

@dannykellywords Cat intuition nothing beats it!😹

[Julian Humphrey💙 @humpdoc]

@TJCoats @NHSMillion My very best wishes on your retirement Tim. I hope you had the send off you deserved for all your inspirational work in emergency medicine.
🫡

[Julian Humphrey💙 @humpdoc]

@dannykellywords Stay strong Danny!👊

[Julian Humphrey💙 @humpdoc]

@dannykellywords That was was a tough listen. As a doctor I applaud your words and have the insight to know there’s a rollercoaster ahead for you. As a regular listener to your content, I can only add to the words from cross the media and Tottenham fan base. Stay strong Danny, we are all with you

[Julian Humphrey💙 @humpdoc]

@dannykellywords Also a veteran of our last relegation season. The stakes now are immeasurably higher. It will be the middle of the night for me here in 🇦🇺 but I will be cheering on the team whoever plays, with every positive thought I can muster! COYS!👊

[Julian Humphrey💙 @humpdoc]

@VFTLpodcast @dannykellywords I have so many questions, but sadly there are no answers!
COYS!👊