Subrahmanya Prasad

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartHelp What is your KYC review portal in your website

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN @StanChartIN @RBI @RBI @BankName — My savings account ending 6377 is due for KYC. I live abroad, yet your executives insist that I must travel all the way to your Bangalore branch just to complete KYC, claiming “RBI guidelines” require it.

Seriously? 🤦‍♂️
(1/2)

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN So i have raised complaint via @RBI Banking Ombudsman. Let the authorities be involved in #SCB’s one way approach to trouble the customers in the name of KYC!

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN Even i have clarified my stand of difficulties to visit your branch! No need to repeat the same sentence!

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN I have clarified again n again, I’m an NRI leaves outside India n travel once a year to Mangalore where there isn’t any SCB branch! You can’t insist me to visit your Branch which is distance away for this KYC

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN @RBI @AxisBank @ICICIBank @TheOfficialSBI I can’t visit Bangalore soon! So what’s next?

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN @RBI what is SCB kind of horrible bank’s limitation to accept EKYC?? When other banks like @AxisBank @ICICIBank @TheOfficialSBI accepts EKYC?

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN Why? If other reputed banks in India can do EKYC, why can’t @StanChartIN? Then why do you blame @RBI restriction for you limitation? Please provide your appropriate response not lame excuse

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN I clarified I’m a NRI and my hometown Mangalore doesn’t have SCB branch.. this has been clarified multiple times and despite you insist to visit a branch? Its not possible to visit for above reason! What’s next

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN When did they address my concern? Did the resolve? What a lame executives you have? Such a pathetic service!! Digitisation is joke with @StanChartIN ..

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN What did they address my concern? Did the resolve? What a lame executives you have? Such a pathetic service!! Digitisation is joke with @StanChartIN ..

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN Even after 48 hrs, SCB team call me and insisting to visit the branch in Bluru? Is it your services are so pathetic? Let people know your limitations for not having EKYC ..

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN @RBI Reached out to say what? Nothing was discussed even your executive Ms Tanushree wasn’t even updated on complete scenario. She said she will speak to Bangalore branch n revert, tell me in what way this help? Are u justifying this is premium service are you offering ur customers?

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN @RBI @StanChartIN its time to leave India with this sort of lame and incompetent service! Which era are you in if you can’t accept KYC via online and insisting to visit you branch! With you limitation you are threatening to freeze my account

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN I need a resolution, not just another call offering apologies. Please stop giving me assurances and resolve the issue immediately. If my account gets frozen, it will lead to further complications and inconvenience, for which I expect the bank to take responsibility.

[Subrahmanya Prasad @iamsubrahmanya]

@StanChartIN I have shared my contact details via DM and have raised several complaints about this issue over the past 3 weeks. Yet, your executive called me and threatened that my account would be frozen anytime unless I personally visit your Bangalore branch for KYC.
@RBI

[Subrahmanya Prasad @iamsubrahmanya]

Other banks are providing digital KYC/e-KYC opts . Why is ur bank still forcing customers to physically visit a branch?If this is genuinely an RBI req, please clarify the specific regulation. If it is your bank’s internal policy, stop blaming@RBI for your outdated process

[Subrahmanya Prasad @iamsubrahmanya]

@ImTanveerA Ab PCB ko karna chaiye boycott.. dikade apni “auqaat” 🤣🤣