Ian Townend

Deputy Director for Technology Strategy, Architecture and Standards for NHS England. Interests include badminton, skiing, cats, travel, data and technology.

[Ian Townend @iantownend]

@FatFace Just to follow up on this - I went to the Castleford Outlet store and the first person I asked said nothing could be done but then Leon said "switch with me and I'll sort it" - 5 minutes later he'd found the transaction and processed the refund! Great service!

[Ian Townend @iantownend]

Really disappointed with @FatFace - Christmas pyjama bottoms opened and full of holes. Unfortunately no receipt but told nothing can be done, can't even look up the transaction to reprint the receipt for me apparently so a wasted £15!

[Ian Townend @iantownend]

@FatFace I do and I showed them the transaction on my phone and they said there was nothing they could possibly do about it! I'm actually calling to the outlet again today so will show them this feedback.

[Ian Townend @iantownend]

The @wizzair website is shocking - constant popups asking if you're human - I'm literally at the point of entering my card details and it won't let me book. Appalling!

[Ian Townend @iantownend]

@GaryMcAllister Nice to see Yorkshire puddings aren't restricted to God's own country when it comes to Sunday roast dinners! Baby sweetcorn though...I guarantee that no Yorkshire dinner would feature that...

[Ian Townend @iantownend]

@HMRCcustomers I have an issue in that my tax code has changed without me being told and none of the information online adds up. Is there a way to avoid hanging on the phone for another hour to risk disconnection?

[Ian Townend @iantownend]

Unbelievable @HMRCcustomers - an entire HOUR waiting for someone to answer the phone and then they operator tells me that they have very poor signal where they are and the call cuts off! Appalling service.

[Ian Townend @iantownend]

@DJTurner90 Agree on the high street part, surely it's online that is the biggest competition for them.

[Ian Townend @iantownend]

Prawn cocktail crisps only came out in the 1970s!

[Ian Townend @iantownend]

@simplybenuk @dxw @techUK @tomriordan @dmann_ldn @Matthew_evs @john_farenden It is us! Didn't realise you were at dxw, shame we missed each other. Let us know if you're up and I'll sort something out including Dave!

[Ian Townend @iantownend]

Absolutely blows my mind!

[Ian Townend @iantownend]

@breidobrien Amazing Breid, where are you?! I was in Puy Saint Vincent last week and looking forward to Val d'Isère in March!

[Ian Townend @iantownend]

Really pleased to have been asked to write an article published today in a supplement to the Guardian and online about standards in the health and care!

[Mediaplanet UKIE @MediaplanetUK]

#digitalhealthcampaign launches today, distributed inside the and online at https://t.co/Og9ObwcrPZ featuring Ian Townend with @iantownend

#healthcaretech #healthcaresolutions #patientcare #patientpathways

[Ian Townend @iantownend]

@AldiUK Completely different products.

[Ian Townend @iantownend]

Great to see all the Christmas items coming into @AldiUK but starting to get worried now that the truffle crisps won't make an appearance this year...

[Larry & Paul @larryandpaul]

🇬🇧 We fixed the Vote Leave ad from 2016 that listed all the benefits of Brexit. This one’s a lot more honest. #MondayMotivation #HonestBrexitAd

[Ian Townend @iantownend]

@JonFromHR @GaryMcAllister @minoritisedNHS @KoganPageHR We have a project running now on provisioning systems access and using digital staff passports to provide code information for HR onboarding. Happy to connect you to the team @JonFromHR

[Aldi Stores UK @AldiUK]

They are completely different things thank you

[Ian Townend @iantownend]

@Crossley_Alex @NHSEngland Great few years working with you! Have a great time exploring! Looking forward to pictures of your adventures and living vicariously through you for a few months!