Eric Sasson

Fiction writer. Regular contributor to TNR, VICE and GOOD. My collection, Margins of Tolerance, available now. My novel Admissions in 2018.

[Eric Sasson @idazlei]

Hey @OpenTable why is it that there are NEVER any chat agents available, even though your customer service phone number offers this as the only way to contact you? My emails are going unanswered and my issue remains unresolved.

[Eric Sasson @idazlei]

@jetblue having the pilot communicate with passengers about delays honestly is part of his job. He didn’t do it tonight. #flight2901

[Eric Sasson @idazlei]

@JetBlue tonight’s flight from JFK to FLL was a disaster - landing over 2 hours late for a 2.5 hour flight is one thing, but having your pilot tell us all we were “2nd in line” for takeoff when we ended up on the runway for almost two hours is pure BS.

[Mark Singer | UX Designer @markgoesplaces]

#jetblue the2901 flight tonight is a comedy of errors. What can go wrong, did go wrong with this flight. But worse, was at every touchpoint, there was barely any communication.

[Eric Sasson @idazlei]

@tapairportugal WHY are your agents not trained to give the correct answers to customers? WHY did you waste 90 minutes of my time? If your promotion doesn’t apply to existing reservations, then SAY SO. Instead, 3 agents LIED to me.

[Eric Sasson @idazlei]

@tapairportugal unbelievably pathetic customer service. The FIRST question I asked when I called was can I add a stopover to an existing reservation under the stopover promotion. The first 3 agents said YES.

[Eric Sasson @idazlei]

@tapairportugal I already have. I’m awaiting a reply.

[Eric Sasson @idazlei]

@tapairportugal your customer service leaves a lot to be desired. I’ve been trying to take advantage of your free layover in Lisbon and NO ONE seems to be able to help me. I don’t understand why your agents aren’t trained to do this.

[Eric Sasson @idazlei]

@DollarCars how do you plan on compensating customers like me for your negligent business practices? Because I will be taking further action if you don’t.

[Eric Sasson @idazlei]

@DollarCars your company apparently seems to think that you can regularly overbook your rentals and suffer no consequences. There were at least a DOZEN other people besides me with a reservation last night.

[Eric Sasson @idazlei]

@DollarCars when you tell me to “come back tomorrow” when you can’t provide me with a car, do you understand that costs me $100 and four hours of my time? Is this how you expect to keep customers?

[Eric Sasson @idazlei]

@DollarCars when customers make reservations- especially prepaid ones- they expect you to provide them with a car. If you can’t, then you provide compensation. Instead I was told to “come back tomorrow”

[Eric Sasson @idazlei]

@DollarCars for the THIRD time, I made a prepaid reservation with you only to be told when I arrived at FLL that there were no cars.

[Eric Sasson @idazlei]

@GrouponHelpUS nice job with the quick refund! Appreciate a company that is responsive and understanding! #CustomerSatisfaction

[Eric Sasson @idazlei]

@GrouponUS why is it that every massage company I try to use your Groupon deal on doesn’t pick up the phone? Why is it that Yelp is filled with notices of these Groupon scams? Why do you not offer refunds to your customers?

[Eric Sasson @idazlei]

I unlocked $32 Rush tickets for The Minutes on Broadway on @TodayTix! https://t.co/DwkpOcgbaC

[Eric Sasson @idazlei]

I unlocked $29 Rush tickets for Titanique on @TodayTix! https://t.co/21uAnNqfMU

[Eric Sasson @idazlei]

@jetblue I have hundreds of thousands of points with your airline and I wish I had none. I don’t want to fly you again. This is the definition of incompetence.

[Eric Sasson @idazlei]

@JetBlue so now back to the gate we go. Where we will then be forced to stay because of weather- AGAIN.

[Eric Sasson @idazlei]

@Jetblue and now we have been given a new route - and guess what? We don’t have enough fuel. Of course not.