IHG Service

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[IHG Service @IHGService]

@tgod288 Hi there! Please DM us or email your concerns along with your complete reservation details to [email protected], so we can assist you promptly. Thanks! - Jom https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@judyg512 Hi judyg512, We appreciate you as an IHG® One Rewards Platinum member. Please follow & DM IHGService details about your concern and send us the following so we can further assist.
-IHG One Rewards account #:
-Complete name:
-Email address:
-Phone number:

Thanks- Jegz

[IHG Service @IHGService]

@judyg512 Hi judyg512, We appreciate you as an IHG® One Rewards Platinum member. Please follow & DM IHGService details about your concern & send us the following so we can further assist.
-IHG One Rewards account #:
-Complete name:
-Email address:
-Phone number:

Thanks- Jegz

[IHG Service @IHGService]

@itsaustinwise Hi, sorry for the situation. Can you DM us about your concern and send us the following so we can further assist?
-IHG One Rewards account number:
-Complete name:
-Email address:
-Phone number:
-Reservation details (name of the hotel or confirmation number)

Thanks!
-Renz

[IHG Service @IHGService]

@robert81366852 Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. To help me address your concern, kindly DM me your IHG One Rewards number, full name, phone number, email, and reservation details. I'll take it from there. Thanks. ~Sarah https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@Malpajazib Thanks for bringing this to our attention, jazib. Please provide the following details on your account so we can look into this.
-IHG One Rewards account number
-Complete name
-Email address
-Phone number

~Cris

[IHG Service @IHGService]

@BupeFathi We’re very sorry to hear this — this isn’t the experience we want for our guests. We understand your concern about how this was handled. Please DM your details so we can look into it urgently.

[IHG Service @IHGService]

@r_todler Hi, thank you for your interest in IHG Hotels and Resorts. Semi-flexible rates require a deposit. Best flexible rate, no deposit required. You can cancel the reservation before 4 pm local time the day before your check-in date with no charge. Are you making a reservation?

[IHG Service @IHGService]

@japanauthor Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. To help me address your concern, kindly DM me your IHG One Rewards number, full name, phone number, email, and reservation details. I'll take it from there. Thanks. ~Sarah https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@PrestonB4 Thank you for sharing your feedback. To better assist, could you please DM your reservation details (confirmation number, dates of stay, and property name)? This will help us review your experience and follow up appropriately. Thanks! - Jom https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@EvelynK825 Hi, we are open to feedback. I'd like to hear your concern. Can you please DM me with the following so I can further assist?
-Account # for IHG One Rewards:
-Full name:
-Email address:
-Contact number:
-Details of the reservation (hotel name or confirmation #)

Thanks!
-Kazer https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@BupeFathi Hi, sorry for the situation. Can you DM us about your concern and send us the following so we can further assist?
-IHG One Rewards account number:
-Complete name:
-Email address:
-Phone number:
-Reservation details (name of the hotel or confirmation number)

Thanks!
-Renz

[IHG Service @IHGService]

@katiequeenie72 Hello! We'd appreciate the opportunity to look into this matter further. Use the Direct Message button and send us a message with your IHG One Rewards membership, email and phone number on the account. Looking forward to your response. Thanks! https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@tgod288 Hi. I am sorry to learn about your experience during your stay. We were unable to locate your DM. Please resend your complete reservation details. Once we receive the information, we'll be happy to look into this for you. We appreciate your patience. ~ Alice https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@JohnsonLee1111 Thank you for choosing to stay at our Candlewood Suites Berlin Airport. We appreciate you as one of our IHG® One Rewards Platinum Elite members.

Sorry to hear about this. I checked your case, and a Senior Case Manager will email you soon. Thanks! - Jom https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@FabulM50936 Hi, sorry for the situation. Can you DM us about your concern and send us the following so we can further assist?
-IHG One Rewards account number:
-Complete name:
-Email address:
-Phone number:
-Reservation details (name of the hotel or confirmation number)

Thanks!
-Renz

[IHG Service @IHGService]

@JohnsonLee1111 Hi, I'm sorry to learn that you had this experience. To help you further, please DM us with the following information.
-IHG One Rewards account number:
-Full name:
-Email address:
-Contact number:
-Details of the reservation (hotel name or confirmation #)

Regards,
Kazer

[IHG Service @IHGService]

@MadScientist_42 Hello, Frank! Thank you for reaching out.

I am sorry for the inconvenience. Please send us a DM with the hotel brand and location. Include your booking details and IHG One Rewards membership number, if applicable. We'll be sure to help look into this. -Clay https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@steven_fal62199 Hi, I'm sorry for the delay and understand your concerns. Our team is working with the hotel on the refund. To avoid confusion, please communicate with our messaging team, who are handling this directly. For additional details or concerns, feel free to DM us for assistance. https://t.co/2rT0l9N9Cu

[IHG Service @IHGService]

@justdrew404 Hi @justdrew404, thank you for reaching out to us. I’m sorry to hear about your experience. Please send us a DM with your name, reservation details, and contact information so we can assist you further. Thank you. ~Dhalzin https://t.co/2rT0l9N9Cu