Emma Lane 💙

Head of Service Management at Croydon Health Services NHS Trust. All views my own.

[Emma Lane 💙 @itsm_em]

@BritishGasHelp please can someone from the complaints team contact me today. Your ineptitude is delaying the sale of a property or potentially causing the sale to fall through. Ref 8015362189.

[Emma Lane 💙 @itsm_em]

@TicketmasterUK Did not say "first-come, first-serve" on the email. It said "Congratulations, you have been successful in the ballot for a pair of standing tickets." T&C #14: "Successful applicants will redeem their ticket through Ticketmaster." I was successful, where are my tickets? @bbcpress

[Helen Bevan @HelenBevan]

"Bring me a solution, not a problem". Some leaders think that when they say this, they're being "empowering". They're actually encouraging sub-optimal solutions, rather than collaborative problem-solving & risking issues being swept under the carpet. There's another way: https://t.co/n5zZoXCCX3. Blog: @ant_murphy Graphic: @_workchronicles

[Emma Lane 💙 @itsm_em]

Glorious day for a promenade in Peacehaven. Never underestimate the healing power of #vitaminsea #readyforthenextchallenge

[Helen Bevan @HelenBevan]

A unique new resource is launched today to support leaders in their efforts to spread & scale innovations and improvements. It sets out seven categories of methods/approaches & which to use/when: https://t.co/ZgKe3I8l2E Via @DianeKetley

[That’s So Village @ThatsSoVillage]

“I hope this email finds you well!”

How the email found me:

[Zoe Bird @Zoe_SLaM_AP]

*Calling SLaM staff*
Would you like to take part in some research looking at the effect of VR use on staffs’ well-being?
Get in touch here or via email!
Last day of data collection is March 30th!

[Emma Lane 💙 @itsm_em]

No birthday is complete without a unicorn cake! Many happy returns to @swright42 #teamunicorn

[Emma Lane 💙 @itsm_em]

Amazing news! Congratulations to team #DigitalServices 🙌 I've been so proud to be part of this awesome team guided by the innovative and inspirational leadership of Stuart MacLellan @DigitalMac 👏 #wherewouldyoubewithoutIT

[NHS Maudsley @MaudsleyNHS]

Digital Services have done so much for us over the past few years! 💻 They deliver a fantastic service which is why we are so pleased to give them the Staff Recognition Award #StaffAwards23 #NHSHeroes

[✨Sonia Sparkles✨🖤 @Sonia_Sparkles]

Please stop using JUST-Without you, nothing in the #NHS would function

I’m just a HCA
I’m just a porter
I’m just a cleaner
I’m just a receptionist
I’m just a cook
I’m just a technician
I’m just a band 2,3,4,5…

YOU are helping to run the NHS
YOU are amazing ✊
YOU are valued 🌟

[Dr Rachel Clarke @doctor_oxford]

NHS nurses hold the hands, tend the wounds, save the lives, wash the dead. They comfort us, console us, diagnose us, save us. They toil & smile & endlessly care.

Not a single NHS nurse wants to strike tomorrow. They’re desperate.

Please show NHS nurses some love. Please RT 💙

[Pritesh Mistry @MustBeMistry]

It’s not uncommon for digital to mean more work for NHS & social care staff.

For example remote monitoring tech generates data to analyse & manage on top of existing workloads.

Tech can help improve services but staff are equally needed.

[Emma Lane 💙 @itsm_em]

We'll take your 3 episodes and raise you 14 articles. Beautifully demonstrating their point here. Bravo @DailyMailUK #HarryandMeghanonNetflix

[William Monaghan @WMonaghanHealth]

We’re looking for the best CNIO in the NHS to come and help lead a generational change in how we deliver care @UHDBTrust. Is it you? https://t.co/g5eFdORD2X

Please rt. @NHSCNIO @chat2sonia

[NinaRMN @NinaRMN1]

Two of our fabulous RMNs, Connor & Bobbi using EPMA today on day 1 of our rollout! Snowsfields is now the first CAMHS ward @MaudsleyNHS to go live! Thanks to the incredible EPMA team, the Snowsfields ward team and CAMHS Bed Management team who have made this happen! @Julie100k

[Emma Lane 💙 @itsm_em]

It was so lovely to see Ricky and the amazing legacy he's left with his family on @GMB this morning. Well done Lucas, your Grandad would be incredibly proud👏 the link to buy Lucas' Bone Man book collection is here: https://t.co/vYTwFi79FJ

[Good Morning Britain @GMB]

Lucas is an inspiration to all of us 👏

If you want to pledge any time you can to #1MillionMinutes 👉 https://t.co/4cMttLg82L

[The Psychology mum @EmmaNeuropsych]

An advent for you mind has started over on instagram and Facebook. A daily no pressure toolkit to help look after you mind at what can be a pressured time of year

[Peter James @peterjamesuk]

🎶On the first day of #PJMas I #giveaway to you🎶

2 tickets to see 'Wish You Were Dead' starring @georgerainsford, @MantleClive & @MrsGiFletcher at a theatre of your choice🎭

Simply like & RT this tweet for a chance to win!

Ts & Cs apply >https://t.co/yBxMxHj5dZ

Good luck💫

[✨Sonia Sparkles✨🖤 @Sonia_Sparkles]

To my fellow #NHS managers, admin staff & office workers, your roles are critical in helping manage the patient backlogs, organise the clinical sessions, support our clinical staff to focus on patient care (not on organisational tasks) without you, things would fall apart

[Helen Bevan @HelenBevan]

Here's a great sketchnote from @BurnhamLandD on how leaders can enable a powerful culture of psychological safety in the workplace. The ways we behave, the relationships we build & the things we give priority to, create the conditions that enable our teams to do their best work.