Jane Lowther

Still dealing with Breast Cancer, the gift that keeps on giving

[Jane Lowther @janelowther]

@stripesupport I referred this back to the Financial Ombudsman on Thursday and what a surprise, you lied to them saying that you didn’t know that the Final Decision had been accepted. I’ve already told you, they’ve already told you, what are you playing at here?

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport Yesterday we accepted a Financial Ombudsman final decision stating Stripe pay us £326,514.91 & reduce reserve to 5%. We emailed Stripe this morning plus live chat without success. This is now an emergency situation

[Jane Lowther @janelowther]

@eileenomara over a week & no one at Stripe has made any effort to engage with me and what’s worse, you actually contacted the Financial Ombudsman on Friday to state you hadn’t been informed that we had accepted the Final Decision which clearly was a lie, we told them the truth.

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport Yesterday we accepted a Financial Ombudsman final decision stating Stripe pay us £326,514.91 & reduce reserve to 5%. We emailed Stripe this morning plus live chat without success. This is now an emergency situation

[Jane Lowther @janelowther]

@hsbc just asked you to help regarding this as I’ve had my business banking with you for many years and just wanted some support until this is paid and you have refused. Deeply disappointed.

[Lorie Parrish @ParrishL0rie]

@janelowther @stripe @patrickc @collision @stripesupport An Ombudsman final decision being ignored is serious, that's not just a support ticket anymore, that's a compliance issue on Stripe's end. Hope escalating gets this moving before you lose the headliner. Really hope @stripesupport treats this with the urgency it deserves.

[Jane Lowther @janelowther]

@jeff_weinstein You say that a customer complaining about a problem is an ‘unbelievable gift’ that deserves PO intensity. Right now @stripe @stripesupport is holding $500K of a FOS legal payment & Support is a total wall of silence. Can you open this ‘gift’ and get it resolved.

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport I’m referring this back to the Ombudsman tomorrow as the final decision stated that payment should be paid promptly & you have refused to engage with me AT All. We are able to lose our headliner, that’s a direct result of your action.

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport I’m referring this back to the Ombudsman tomorrow as the final decision stated that payment should be paid promptly & you have refused to engage with me AT All. We are able to lose our headliner, that’s a direct result of your action.

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport Yesterday we accepted a Financial Ombudsman final decision stating Stripe pay us £326,514.91 & reduce reserve to 5%. We emailed Stripe this morning plus live chat without success. This is now an emergency situation

[Jane Lowther @janelowther]

@stripesupport the morning of the fourth day and still complete silence. No reply from Jason Snelling at your U.K. office, no reply from the case raised on the dashboard and of course, no reply here, just what is going on?

[Stripe Support @stripesupport]

@janelowther We hear you and apologize for the delay. Your case is still under review and we'll let you know the moment we have new information to share.

[Jane Lowther @janelowther]

@jrfarr I’ve emailed Stripe, I’ve raised a case on Dashboard and commented here and not a single person has bothered to engage with me. This is exactly why The Financial Ombudsman made the decision they did. Any comment?

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport Yesterday we accepted a Financial Ombudsman final decision stating Stripe pay us £326,514.91 & reduce reserve to 5%. We emailed Stripe this morning plus live chat without success. This is now an emergency situation

[Jane Lowther @janelowther]

@stripesupport What on earth can they be working ‘diligently’ on? All they have to do is read The Financial Ombudsman final decision and pay me as directed. What is the problem here, why are you refusing to obey the legally mandated final decision?

[Jane Lowther @janelowther]

@stripesupport surprise! No email from you, no reply from any support case, as always complete disinterest. You do realise that you are required by U.K. law to pay me?

[Stripe Support @stripesupport]

@janelowther We are looking into this, and will follow up with you via email as soon as we have any updates.

[Jane Lowther @janelowther]

@stripesupport Still no reply, I know the Financial Ombudsman final decision is 14 pages long, but it’s quite clear and has an easy summary at the end. This you cant ignore as you are required by law to pay me.

[Jane Lowther @janelowther]

And still no update.

[Stripe Support @stripesupport]

@janelowther We hear you and apologize for the delay. Your case is still under review and we'll let you know the moment we have new information to share.

[Jane Lowther @janelowther]

@stripesupport But there is ‘no case’ You have received the final decision from the U.K. Financial Ombudsman informing you that you need to pay me. This final decision even states payment needs to be made promptly. You just need to do that.

[Jane Lowther @janelowther]

@MeredithNeyrand @stripe @gaybrick What a good banking portal should offer is good customer service. As the U.K. Financial Ombudsman have told Stripe that they need to pay me $500K for bad customer service, I don’t think you should be gloating. And the fun fact, you are still giving me bad customer service.

[Jane Lowther @janelowther]

@stripesupport Considering this is exactly what you said every time I contacted you since Nov’25 & not once did you email me, I have little faith in you doing so now. I guess I”ll have to refer this back to Financial Ombudsman tomorrow that despite final decision you refuse to engage with me.

[Jane Lowther @janelowther]

@stripe @patrickc @collision @stripesupport Yesterday we accepted a Financial Ombudsman final decision stating Stripe pay us £326,514.91 & reduce reserve to 5%. We emailed Stripe this morning plus live chat without success. This is now an emergency situation

[Jane Lowther @janelowther]

actions
Please urgently escalate this to the team responsible for implementing this final decision and confirm today that funds will be transferred immediately.

[Jane Lowther @janelowther]

Funds remain inaccessible & we have until tomorrow morning to secure our headliner for our forthcoming event. If funds are not available, we face a real risk of losing our event - particularly concerning given the Ombudsman’s findings about the consequences of Stripe’s previous

[Jane Lowther @janelowther]

@HSBC_UK You have not called me as promised so what next

[Jane Lowther @janelowther]

@HSBC_UK You misunderstood my message. I called on Saturday and was told I would be called today at 12pm and I must be available but there was no call to you today. I’ve tried online and just got this

[Jane Lowther @janelowther]

@HSBC_UK I’m at home unwell following major surgery. You have asked me to contact you but every time I try, I get this response. What am I supposed to do?