Javier Duranona

Founder & Managing Director | International Freight Forwarding | US ↔ Latin America Logistics | Warehouse, Customs & AI Automation Solutions

[Javier Duranona @javierduy]

@shin_jason58471 @stripesupport File a BBB complaint

[Javier Duranona @javierduy]

@stripe Our Florida-based company has operated legitimately for 11 years. Stripe approved our account, we fully integrated payments, then suddenly closed it claiming they don’t support cargo/air cargo businesses. Why approve the account in the first place? We wasted significant time and resources.
@elonmusk I also canceled my X subscription because payments are processed through Stripe.

[Javier Duranona @javierduy]

You have no right to play with entrepreneurs’ time like this.

When I signed up, I clearly stated that the business operates in air cargo and freight forwarding. The account was initially allowed. After implementation work was completed, I received an identity verification request. I uploaded my US passport and ID, passed verification, and the account was reinstated.

Shortly after, I received an account closure email.

I then submitted an appeal with tax documents and supporting operational documentation. Less than two hours later, the appeal was supposedly reviewed and the account was permanently closed.

Entrepreneurs invest real time and resources into implementing your platform. This process has been inconsistent, opaque, and extremely frustrating.

[Javier Duranona @javierduy]

Of course I contacted your sales team. I provided identity verification, including my US passport, tax documentation, and detailed explanations about the business model. After less than two hours, I received a generic rejection with no meaningful review or opportunity to clarify anything further.

At this point, telling me again to “contact sales” feels dismissive rather than helpful.

[Javier Duranona @javierduy]

@bequietofficial I just called you and to my surprise, I was told that you are a German company, maybe in Germany you have good standard practices, be aware that we are in the United States of America

[Javier Duranona @javierduy]

@bequietofficial I’m very disappointed with the lack of customer service. My water cooler pump failed after just three months, and I opened a support case BQSERVICE-16179 three days ago Since then, there has been no response. I can't recommend either the products or the company

[Javier Duranona @javierduy]

@cityofsunrise My account is on automatic payments, but you haven’t charged my card for 4 months, I have no email or notification. I can’t update or change my payment info. What should I do to resolve this? I’ve been on hold for 31 minutes no one is answering

[NASA @NASA]

A new look at Uranus 👀

@NASAWebb observed the unique planet in new detail, highlighting features such as rings, moons, storms, and a seasonal polar cap. Webb’s infrared vision and sensitivity expand on a version taken by the telescope earlier this year: https://t.co/de3EhIqvvJ

[Javier Duranona @javierduy]

@googlefi 7-7766000034836 case id. My account has to be eligible for the rebate. There is some kind of software problem here, nobody from your side is willing to review. There is no way to rate google fi, as I will be able rate some other carriers, if I was my rate will be zero stars.

[Javier Duranona @javierduy]

@googlefi Chatting with Kumar on case id 7766000034836 requested a supervisor after not being helped, he didn't escalate once asked. Not a good experience at all.

[Javier Duranona @javierduy]

@googlefi Nobody took a moment to check the issue here, and when I asked for a supervisor I was ignored. Sorry but I have the worst customer service I have ever seen. Even here your are replying with a "bot" style answer without checking on what's going on

[Javier Duranona @javierduy]

@googlefi The problem is exactly that, I received the message that I will be charged after the order was cancelled. Also nobody was able to clarify why I'm not elegible, My account is in good standing since 4 years, have no leased phone

[Javier Duranona @javierduy]

@googlefi 7-7766000034836

[Javier Duranona @javierduy]

@Hertz I submitted an inquiry using the customer service form three days ago, but I have not received any response yet. Do you think it would be advisable to dispute the charge with AMEX? The rental number is K3740025964

[Javier Duranona @javierduy]

@fcornu Si, yo cargo prendido y andando.

[Javier Duranona @javierduy]

@confin48 Excelente, ojala todos hagan así y se termine el "guapo falso" y tambien las cuentas falsas que las hay x miles.

[Javier Duranona @javierduy]

@mordecki Keep Walking

[Bruno Holthof @BrunoHolthof]

Amazing Oxford vaccine team. If MHRA approval next week, ready to vaccinate 400 volunteers.

[Javier Duranona @javierduy]

Selfish, nonsense and Silly, keep your garbage yours!!!

[City of Weston @CityofWeston]

#Weston residents and visitors please take note...

[Javier Duranona @javierduy]

"Coronavirus: First human trial for vaccine underway in the US" #Coronavirus https://t.co/NCeMy3tbNM