Jesse Broadwater

[Jesse Broadwater @jbroadwater84]

@How2GetSignedX @Shopify I agree. Going through the same thing. Their support is terrible in my experience.

[Jesse Broadwater @jbroadwater84]

@Jmaxxx_1 @ShopifySupport @Shopify *payout*

[Jesse Broadwater @jbroadwater84]

@ShopifySupport @Shopify My PayPal payouts through Shopify Payments have been stuck since August. Repeated escalations, conflicting answers and terrible support. Payroll and bills are at risk. Please have a Payments specialist take ownership and contact me today.

[Jesse Broadwater @jbroadwater84]

@Jmaxxx_1 @ShopifySupport @Shopify Yea, I already asked all those questions. I just changed layout from Shopify balance to my my bank as they suggested. So after the hold I guess we will see. It’s been a nightmare.

[Jesse Broadwater @jbroadwater84]

@Roy_Compliance @ShopifySupport @Shopify On another live chat with them now, and same thing. They say there is no way around the wait time. and who knows if that will even fix the issue if I go that route.

[Jesse Broadwater @jbroadwater84]

@Roy_Compliance @ShopifySupport @Shopify well, how do you get around it? They are saying 4 days, because I have to reconnect bank account. I cant wait 4 days.. I need the money now! Its ridiculous.

[Jesse Broadwater @jbroadwater84]

@ShopifySupport @Roy_Compliance @Shopify You guys are terrible! You are withholding customers money they need to survive, and nobody cares!! It's been weeks I have been trying to get the money that deserve and earned, and you guys are making it damn near impossible!

[Jesse Broadwater @jbroadwater84]

@ShopifySupport @Shopify WELLLLL!!!???????

[Jesse Broadwater @jbroadwater84]

@Roy_Compliance @ShopifySupport @Shopify I've had repeated chats and Payments escalations. PayPal says the bank is active, but payouts remain stuck. Shopify wants a bank change that delays card payouts. Do you work for either company, or know an official phone number or escalation contact?

[Jesse Broadwater @jbroadwater84]

@ShopifySupport @Shopify Store: https://t.co/vP4vCphMW9
Ticket: 71060011. Susan/Margaret already escalated to PayPal. Card payouts work; older PayPal Wallet payouts remain stuck since August. Please review the case and coordinate directly with Payments. I urgently need action today.