Jay Cooper

Principal Consultant, Voca Data Communications

[Jay Cooper @jcooper_au]

Another #shonky for @choiceaustralia to investigate. Exactly the same prawns… some pre-bagged and some not — but quick convenience will cost you an extra $2/kg at @Coles Broadway

[Jay Cooper @jcooper_au]

Hey @ThaiAirways what is happening with your flights between BKK and CEI? I'm unable to make any booking for an entire year (fare not available). It hasn't been working for more than 24 hours now. You call centre doesn't seem to have any answers either.

[Jay Cooper @jcooper_au]

Very disappointing to see that @Haighs1915 Chocolates charges $450 for a hamper which contains less than $410 of chocolate if purchased individually. Shouldn't you be giving some bonus value instead!? #grinch

[Jay Cooper @jcooper_au]

Something for @choiceaustralia to investigate: With renewable energy now cheaper to produce than with fossil fuels, why is GreenPower still a surcharge? Are eco-conscious consumers being ripped off? https://t.co/7JnU9AwmzW

[Jay Cooper @jcooper_au]

Is Viva gaming supermarket unit pricing? Compare these two packs: both contain the same amount of towel but the one with the smaller sheets appears to be almost 40% cheaper on unit price. Time to investigate, @choiceaustralia

[Jay Cooper @jcooper_au]

@SingaporeAir So 2 weeks have gone by and I‘be had no contact. No response to either my phone call or feedback form. This matter will be raised with fair trading as you’re clearly not making any effort to take action.

[Jay Cooper @jcooper_au]

So frustrated with @SingaporeAir trying to get my case resolved for more than 7 months now! Always promised action and escalation but noting ever happens. Just finished another 90 minute phone call but the case is “escalated” again. Very poor customer service overall.

[Jay Cooper @jcooper_au]

@SingaporeAir I feel like I have no choice but to get a government agency such as Fair Trading involved, as I have given SQ plenty of time and every opportunity to resolve this, but nothing ever happens 😡

[Jay Cooper @jcooper_au]

@SingaporeAir The feedback form was completed several days ago and it has been another week since I called to speak to a support agent. Once again, I have no confidence that this is progressing, as I never receive any calls back or updates.

[Jay Cooper @jcooper_au]

@SingaporeAir I don't have a case reference starting with S-2022... only #63867.

[Jay Cooper @jcooper_au]

@SingaporeAir Please look into case reference #63867 and you will see.

[Jay Cooper @jcooper_au]

@SingaporeAir Probably best if this continues via DM

[Jay Cooper @jcooper_au]

@SingaporeAir Both. I’ll be flying biz/first in the next few months but I’ve been trying to get my status upgrade completed from the Infinite Journeys program and none of the support agents seem to know anything about it or know how to resolve it. It’s always “escalated” but nothing happens.

[Jay Cooper @jcooper_au]

Celebrating our anniversary, but disappointed at the Sheraton Grand Sydney buffet. Overpriced at AU$149/pp. Service good but seafood lacked quality. No choice but to pay the package with endless alcoholic drinks even though we don't drink. @MBonvoyAssist

[Jay Cooper @jcooper_au]

Hey @FishbowlSashimi, I've just spent way too much time tracking down an unknown transaction on my credit card showing as "Darlinghurst Surry Hills". Seems like it's one of your stores. Any chance you can update your Square account to put Fishbowl in there (not just the suburb)?

[Jay Cooper @jcooper_au]

Outrageous @Qantas! I wait 75 minutes to enquire about a flight in 3 days, then get dumped into a queue by the agent which has absolutely nothing to do with my call. Am I expected to call back and waste another 75 minutes? A fine way to treat your elite flyers! 😤

[Jay Cooper @jcooper_au]

🥂🍾 Commemorating our #honeymoon in @emirates #firstclass. 🥰 Thank you to the crew for making it such an incredibly memorable flight. 👏🏻👨‍❤️‍💋‍👨 https://t.co/IBIao84Vyv

[Jay Cooper @jcooper_au]

@NicholasBeames Y2K should have taught us all to write the year with 4 digits. Definitely worth making standard practise.

[Jay Cooper @jcooper_au]

•@bangkok_airways Can you explain priority boarding? My boarding pass is stamped with ‘priority’ but I am told I cannot board until my zone is called... isn’t that regular boarding? 🤔