James Newman

Nice guys finish lunch - CRM at Formula E

[James Newman @jdnwman]

@johnlewishelp Hi - could you tell me what dimensions the cabin suitcase from this selection is please?

https://t.co/ivx9AvdU7c?

Thanks

[James Newman @jdnwman]

@LNER BUT THERE IS NO SERVICE RUNNING?!

[James Newman @jdnwman]

@LNER But it hasn’t left/isn’t moving. So the delay is exponential.

What are the options please?

[James Newman @jdnwman]

@LNER Shambles, surely this is a regular occurrence.

The delay is basically going up minute by minute - what is the cut off point/when will you actually know what time the train is departing?

[James Newman @jdnwman]

@LNER You’ve just sent me this push message?!

[James Newman @jdnwman]

@LNER Yeah I am - but if I hadn’t asked you, your site would be showing no issue.

The train is now delayed 38 minutes delayed (and growing). Can I get another train?

[James Newman @jdnwman]

@LNER

[James Newman @jdnwman]

@LNER Maybe a good idea to also update the page on your site that everything is pointing to then? Because that’s showing no issues.

[James Newman @jdnwman]

@edfryer The man Alan Partridge, the look….

(Those transitions should come with an epilepsy warning)

[James Newman @jdnwman]

@DavidHorne No email and no push notification via the app to tell me the service was cancelled tho - appreciate these things happen, but you have to communicate and that’s been missing today.

[James Newman @jdnwman]

@StreathamHockey what time is face off on Saturday please? Ticket platform says 18:45. Thanks

[James Newman @jdnwman]

@EalingPH Are you able to provide an update on this?

[James Newman @jdnwman]

@AvantiWestCoast Hi - my train back on Saturday is no longer running, how do I move my reservation to a different (earlier) service please?

[James Newman @jdnwman]

@AvantiWestCoast Are you serious? So you’ve twice communicated dates you haven’t hit. It’s less than a week away, this is really unacceptable. Is there any confidence they’ll be announced tomorrow?

[James Newman @jdnwman]

@AvantiWestCoast Hi Kim - what time will these be available today? The delay from yesterday was frustrating already but keen to make our decision.

[James Newman @jdnwman]

@AvantiWestCoast Your update informed me ticketing information for my train next Thursday would be available today (13th for travel on 20th. When will this be published? It’s now 15:30….

[James Newman @jdnwman]

@AvantiWestCoast I don’t understand how it takes 2 weeks……especially when our travel date is 2 weeks away.

[James Newman @jdnwman]

@AvantiWestCoast It’s been 2 weeks since these strikes were announced - surely you have an update now?

[James Newman @jdnwman]

@AvantiWestCoast Why so late?

[James Newman @jdnwman]

@AvantiWestCoast Hi - when will you be releasing tickets for week of 17th July please?