Jeff Helman

Dad, husband, software leader, transformation driver (Health IT; FinTech), rule-breaker, building things, moving the needle.

[Jeff Helman @JeffHelman42]

@jasonfried FedEx is an empty shell or the great company they once were. Don’t expect any innovations; they are all about squeezing the last bit of blood from the desiccated turnip. They are so unreliable that I refuse to do business with firms that don’t use UPS.

[Jeff Helman @JeffHelman42]

@fireship_dev To paraphrase the great philosopher Forrest Gump, “Douchebags is as douchebags does.”

[Jeff Helman @JeffHelman42]

Hey @Uber WTF?!? I have been waiting 20 minutes for a scheduled pickup at SEATAC, and I can’t ask for help in the app unless I cancel the ride and get charged. #FAIL

[Jeff Helman @JeffHelman42]

@FedExHelp Thanks for responding, Julie. I have spent far too much time with FedEx on this. You can see the details in your DM history. I will no longer do business with anyone who uses FedEx.

[Jeff Helman @JeffHelman42]

@sumitsingh Chewy just lost a loyal customer, thanks to repeated @FedEx #fail and your feckless customer service, who apparently care only about reading the mindless script, not actually fixing problems. Empty words are not service.

[Jeff Helman @JeffHelman42]

@FedExHelp ZERO attempts have been made, FYI. Driver is not turning into the driveway

[Jeff Helman @JeffHelman42]

@FedEx @FedExHelp … so they will stop driving the wrong way and doing this.

[Jeff Helman @JeffHelman42]

@FedExHelp

[Jeff Helman @JeffHelman42]

Hey @FedExHelp @FedEx send these visual aids to your drivers …

[Jeff Helman @JeffHelman42]

@AllyCare OK … one last try. (See DM.)

[Jeff Helman @JeffHelman42]

Scary: Suddenly, Ally Bank is rejecting (debit card) payment requests from SaaS I have used for years. (Have the funds/current expiration date, etc.) @AllyCare claims the transactions are being flagged as "fraud risk" by @Mastercard so Ally can do nothing. This makes me wonder...

[Jeff Helman @JeffHelman42]

@AllyCare Been there; done that. Interacting with feckless drones is not my jam. Connect me with someone on the clue train. There is only one me; they know who I am.

[Jeff Helman @JeffHelman42]

@jackdpeterson Good observation, Jack. But remember the paraphrased wisdom of Forrest Gump: Lemmings is as lemmings do.

[Jeff Helman @JeffHelman42]

@AllyCare I have had 4 “conversations” with your team members (including a canned email from “Executive Resolution”). Result: Refusal to actually solve the problem. #FAIL #bankcrisis #BankRun

[Jeff Helman @JeffHelman42]

... It makes me wonder whether we can trust Ally Bank. If than can suddenly no longer be relied upon to handle day-to-day transactions, are they the next mid-sized bank domino to fall?

[Jeff Helman @JeffHelman42]

@united your customer service function is completely broken. Online s system shows seats that are not available, and call center is feckless.

[Jeff Helman @JeffHelman42]

@jackdpeterson @AskLyft … and crickets from @lyft or @AskLyft. This is the hallmark of a dying company in a business category that has burned through billions of investor money and exploited thousands of drivers just trying make ends meet.

[Jeff Helman @JeffHelman42]

Way to go, @AskLyft! You made us (including a baby) wait 45 minutes for a string of drivers who never showed up. Maybe this is why you can’t make any money. #FAIL

[Jeff Helman @JeffHelman42]

Huh. Looking back at my last few tweets (which have been sporadic, to say the most) you’d think the world was falling apart. Parts of it are dysfunctional, but most aren’t. Maybe I should share about those parts too, eh?

[Jeff Helman @JeffHelman42]

@chewy, month after month, your brand is eroded by the intellectual giants at @FedEx. How much of this can you afford?