Thanks for responding. Just to flag: we received an email from Ashley on your support team today stating the closure is "final" and that auto-refunds will begin within 5 days. We also submitted a detailed root cause analysis two days ago that doesn't appear to have been reviewed yet.
If your internal team is still reviewing, that's encouraging โ but the timeline on the refunds is very tight. We'd appreciate confirmation that the review will be completed before any irreversible actions are taken.
Happy to DM any additional details you need.
@jeff_weinstein@stripe Hi Jeff! Weโre currently trying to resolve an issue with our Stripe account, but our support cases keep getting automatically closed before we receive any real review or feedback.
@ToriiRowe How do you structure your Bid cap campaign? ASC+ with 1 adset and your winners? Or you use it as testing/scaling and add every week multiply ad sets with new batches?