Jenny Cocks

[Jenny Cocks @jenny_cocks]

@Fortnums @Fortnums I have tried, you don’t respond. I managed to speak to a Manager on the phone to process a refund earlier, but it appears you have even messed that up and are only processing £179 of the refund rather than the £283 it should be as you have missed half of the items off

[Jenny Cocks @jenny_cocks]

@Fortnums Customer service are not answering live messaging, what’s app, apple or the phones. I have given up on my order but I need a refund for the missing items. It’s unreasonable that I am left hundreds of pounds out of pocket because of your poor service

[Jenny Cocks @jenny_cocks]

@Fortnums @bsemenjuk @Fortnums please stop deceiving your customers. It’s quite clearly reflective of your standards. All of these post show that. The complete lack of intent or interest in helping customers to resolve their issues hammers it home. All we want are the orders we have paid for

[Jenny Cocks @jenny_cocks]

@RachellBramley @Fortnums 5 phone calls since yesterday. My order was delivered with 20 items missing. I was hung up x3 on after being I was on hold so they could speak to DPD. Then I was told they can’t speak to DPD on 5th call. They said it was sent last night, now say no delivery until after Christmas

[Jenny Cocks @jenny_cocks]

@Fortnums @ec1vOld @Fortnums it is reflective of your standards now though. There are numerous posts saying the same thing. Failure to deliver the orders people have paid for, dishonesty from staff when speaking to customer service and no response when trying to use messaging or social media posts

[Jenny Cocks @jenny_cocks]

@Fortnums clearly your claims that the poor customer service your are offering is not reflective of your standards. Given the number of concerns on here alone and what I have experienced. That is not true.

[Jenny Cocks @jenny_cocks]

@mm_yolo_1970 @Fortnums Me too. No delivery. No updates and a different tale of lies each time I ring customer service. Hung up on 3 times when they told me they were contacting DPD. The fourth person then told me they can’t contact DPD directly at all.

[Jenny Cocks @jenny_cocks]

@Skipper0001 @Fortnums I’ve tried asking for a complaint to be raised. @Fortnums escalations sent one email saying the delivery had been made which hadn’t (I’m still waiting over 24hours later) and now won’t reply to anything. Fortnums say the parcel is with DPD and DPD say the parcel is with Fortnums

[Jenny Cocks @jenny_cocks]

@Fortnums Your customer service is horrendous. No one responds to instant messaging and your customer service agents give you a different story each time. I was told to wait and if it doesn’t turn up I’ll get a refund. How am I expected to replace gifts at this late stage?

[Jenny Cocks @jenny_cocks]

@Hermesparcels Can someone please confirm that you’re delivering the items today that you didn’t bother delivering yesterday please

[Jenny Cocks @jenny_cocks]

@Debenhams Please can someone actually do something to help a customer. You can’t get through to store, your clearly out-sourced call centres aren’t allowed to make phone calls. All I want is to confirm if you will deliver my order today that should’ve been delivered yesterday

[Stuart @stugrennan]

Thanks Sarah for sharing this for us. Keeping Maggie’s Legacy going is hopefully going to help others out n the future. X

[Jenny Cocks @jenny_cocks]

@parcelforce Apparently they still haven’t looked at the message nearly 22hrs later

[Jenny Cocks @jenny_cocks]

@parcelforce I’ve tried a few times and it just goes to a different centre. They sent a message for the Birmingham depot to ring me. I’m still waiting for that call from the message sent at 1000 this morning.

[Jenny Cocks @jenny_cocks]

@parcelforce I’ve tried, they’re not answering. I got through to Poole who were disinterested. Parcelforce mess the delivery up twice, then mess up the redelivery. This is absolutely shocking customer service. You are making your errors the customer’s problem unless they will pay again

[Jenny Cocks @jenny_cocks]

@parcelforce Text on Tues that my parcel would be here Weds and you didn’t bother. Then I had a text that it would be here yesterday, I arranged redelivery as I wouldn’t be in, you tried anyway. Now you’ve taken it to a post office, I can’t collect and you won’t redeliver

[Jenny Cocks @jenny_cocks]

@Debenhams I’m unable to make an order for delivery or collection and there is no answer to your customer service line. After promises of improved customer service following a complaint last year, it’s disappointing to see that Debenhams has actually got worse

[Jenny Cocks @jenny_cocks]

@PetplanUK Can someone explain to me, why you can't physically speak the Complaints department of your company please?

[Jenny Cocks @jenny_cocks]

Amazing first episode and amazing people. So proud of WMAS #ambulance

[Jenny Cocks @jenny_cocks]

Woo hoo finally made it on to here, now just to figure out what it's all about 😊