📢Some exciting book news... I'm pleased to share the cover of my new (and first) book The Mind of the Minister: Restoring trust between ministers and civil servants (out 28 Nov). Available for preorder: https://t.co/dDzbRoYZwg
@BitebackPublishing #publishingnews#ukgovernment
We're hiring!
@hackneycouncil are looking for user-centred design practitioners with a passion for delivering good services to residents.
User Researchers x 2
Service Designers x 2
Associate Content Designer x 1
https://t.co/J70IYR19C4
The inspiring @JanetHughes. Talking about building relationships with people that don’t think your research will inform outcomes in their best interest
Top tips
Go to where your users are
Show some respect
Genuinely listen to them
Actually act on what you’ve hear
#govcamp23
Huge respect for the team that built the elegant live queue tracking, probably in the last couple of days (and can't talk about it). Truly a great civil service.