Jessica Cooke

Manager of The Garden of England Day Care centre. Providing social activities and care to people living in Maidstone.

[Jessica Cooke @jesscooke30]

@ParkMaven_ Thank you so much - I do appreciate this 😄

[Jessica Cooke @jesscooke30]

@ParkMaven_ I really need to speak to somebody about a parking fine appeal urgently - thank you -

[Jessica Cooke @jesscooke30]

@ParkMaven_ It’s 22452, I have appealed but got my dates wrong and said that I hadn’t paid it but I have ! I have it on my bank statement-

[Jessica Cooke @jesscooke30]

@HSBC_UK your staff in the branch in Maidstone Kent were excellent today- they were so helpful and cheerful ! The two ladies on the shop floor and on the door especially ! Thank you 😊

[Jessica Cooke @jesscooke30]

@TUIUK is anybody actually answering the phone ?? I’ve been on hold for so long nearly three hours last week and called you over 20 times now, we now want to cancel our holiday rather than change it with you now. Please can somebody get in touch with me ?

[Jessica Cooke @jesscooke30]

@TUIUK I’ve now been on hold for over two and a half hours.. I’m really losing the will to live - this system is not working - I am a customer I want to spend my money with you !! Please send advice as soon as possible !!

[Jessica Cooke @jesscooke30]

@TUIUK we would like to change our holiday dates please - it’s been impossible getting through on the phone - can we email or any other way of doing so? We booked in a tui store. Thanks

[Jessica Cooke @jesscooke30]

@TUIUK We don’t want a refund or cancellation we want to move our holiday with you ! Final balance is due in June- next week and we can’t even get through to make a payment ! We thought you would still want our money !!!!! I called 12 times yesterday and 11 so far today. 😡

[Jessica Cooke @jesscooke30]

@TUIUK Thank you - I’ve been on hold for 30 mins so far - I’ve also called 12 times today and this is the first time I’ve got through 🤷‍♀️

[Jessica Cooke @jesscooke30]

@TideLineArt loved watching your videos recently - spent a lot of time in the past on the beaches and creeks in Kent, finding pipe bowls, marbles, bottles etc. Also a lot of bottles were buried in our garden. Enjoying your pics too 😀

[Jessica Cooke @jesscooke30]

@TUIUK Hi - there is no waiting time as the calls are just getting cut off ? We don’t want to change our holiday dates but enquire about a change of date for the final payment due to the situation ? Thanks

[Jessica Cooke @jesscooke30]

@TUIUK holiday booked for sept 2020, final payment due in June - is there going to be any extensions for people due to loss of income or furlough etc ? Also unable to make payment as booked in store ?

[Jessica Cooke @jesscooke30]

@GMB @piersmorgan @susannareid100 @piersmorgan you must do the real life stories of these incredible people - we have only seen a snap shot- we need more - it would be the best thing on tv if you did !!

[Jessica Cooke @jesscooke30]

Closing the day centre during this time is devastating - even more so when we saw within the first few days the huge impact this has had on our clients with Dementia. When this is over - don’t underestimate the importance of day care !🙏@GoeHomecare @Helen_Whately @MaidstoneDFC

[Jessica Cooke @jesscooke30]

@Tesco your staff at Grove Green Kent, are amazing! But please can you update your website opening hours etc, I looked online before I left and also tried to ring the store but no luck. To avoid unnecessary journey! Got turned away as not NHS - which I fully understand.

[Jessica Cooke @jesscooke30]

@jlandpartners Thank you very much !

[Jessica Cooke @jesscooke30]

@jlandpartners can we use a voucher for online shopping ?

[Jessica Cooke @jesscooke30]

@tescobankhelp Ok many thanks ! Xx

[Jessica Cooke @jesscooke30]

@TescoBankNews can you help with money back on flights? I paid using my tescos credit card -

[Jessica Cooke @jesscooke30]

@tescobankhelp Hi no they haven’t been cancelled -but I won’t be going due to restrictions.