Jess

carpe diem

[Jess @jessj611]

Also I called your customer service and they pretended not to hear me, and I can’t speak to a human at all. This is the second time I have been told to wait 24h and frankly my patience has worn thin.

[Jess @jessj611]

@nextofficial ‘delivered within 24-48hours and at the latest by the end of tomorrow’ makes no sense. This parcel was ordered on Sunday (NDD) after one of your employees gave my click and collect order to another customer. I have had to chase it despite this being Next’s problem

[Jess @jessj611]

@evrisupportline hi can you tell me how this is a valid ‘attempted delivery’ photo when there is no picture of my house?! I was in, AND I have a ring doorbell - no Evri driver showed up. Lying to customers is horrific, now saying you will attempt again in a week?! What a joke.

[Jess @jessj611]

Knowing Lisa in person makes seeing everything on social media about her very strange, can confirm she is 100% an icon and absolutely hilarious #TheTraitors

[Jess @jessj611]

@KLM also there was no mention of how he was supposed to get from LIN to MXP. He has had to rebook a hire car from LIN to drop off at MXP at the end of the trip. Can you confirm that you would pay for any additional charges incurred for this?

[Jess @jessj611]

@KLM hello, my father-in-law received an email from you that his flight AMS-MXP was cancelled today. He was rebooked on another flight AMS-LIN (3h later & not where he needs to be). However the original flight DID depart and landed on time at MXP. Could you explain please?

[Jess @jessj611]

@MrAndrewCotter did an absolutely incredible job at simultaneous interpretation this evening! 🇫🇷

[Jess @jessj611]

@TUIUK hi, my booking says I have an outstanding balance of -£116. It seems we have overpaid due to a discount not being correctly applied when booking. We’ve had an email letting us know about a ‘change’ but there’s no indication of how this money will be returned. Can you help?

[Jess @jessj611]

as it was glitching every time I tried to log an exercise and after shutting down it now is doing this. Can you please give me some advice?

[Jess @jessj611]

@FitbitSupport hi, my versa 3 is just flashing the blue logo and vibrating. It won’t reset, turn off, do anything and has disconnected from my phone. I’ve tried lots of what it says online (holding buttons etc) but nothing will stop it. I tried shutting it down…

[Jess @jessj611]

@NobodysChild hi, I ordered a dress from you yesterday but my account still says I have no orders? I’ve had a confirmation email but that’s it? Thanks

[Jess @jessj611]

@HMRCcustomers Yes, it was

[Jess @jessj611]

@HMRCcustomers hi, I filled in a form on 1st Jul updating my details as my surname has changed. It said it would take 15 working days to update but still has not changed. I need my surname updated here so I can update other documents. Can you let me know when this is will happen?

[Jess @jessj611]

@HMRCcustomers Hi unfortunately the reason I contacted them isn’t listed, as it is genuinely just changing my surname and change of details is not listed.

[Jess @jessj611]

@LNER Thanks Sam ☺️

[Jess @jessj611]

@LNER hi, my train from King’s Cross to Wakefield (19:33) has been cancelled this evening. I have an advance single in First Class booked, can you please let me know what my options are?

[Jess @jessj611]

@BarclaysUKHelp hi, I got married and need to update my name on accounts/cards etc. Do I need to book an appointment in-branch or can I just walk in and get it changed there and then? Thanks

[Jess @jessj611]

@BrookeAnnTyler I said they were a Slovene TDCC 😂

[Jess @jessj611]

@BrookeAnnTyler Sausages do have big barks to be fair! Alf’s bark is terrifying, if you couldn’t see him you would genuinely think he’s a German Shepherd