@Matalan, I am very disappointed with my complaint handling. I've received contact from customer care at Matalan by email and now waiting days for a response for final resolution. #CustomerService@CustomerExpNews
@Matalan#Matalan This is not the customer experience anyone expects. Store refused to correct because she didn't believe i purchased it from Matalan. 6 days no response from @Matalan
@Matalan There is no reference number given. I raised the issue on your website as suggested. Its been 6 days, and there is no response . This is not very good customer service.
@Matalan I've sent a complaint email to your customer service and no response. Bought 3 shirts from Enfield store and one had wrong sized shirt in package. Unable to find receipt. Floor manager Leanne refused to swap out even though lots of reasonable proof shown.
@airindia Escalate the matter, how can your policy be void of international laws like Montreal convention. You should be able to provide full compensation for damage endured while belongings are in your care. My case has been detailed clearly to your reps.