MJ

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[MJ @jethwam]

@ManiJai552298 Love this!

[MJ @jethwam]

@Matalan It appears I am unable to send direct messages to @Matalan

[MJ @jethwam]

@Matalan, I am very disappointed with my complaint handling. I've received contact from customer care at Matalan by email and now waiting days for a response for final resolution. #CustomerService @CustomerExpNews

[MJ @jethwam]

@Matalan Lack of response and satisfactory resolution. Please respond.

[MJ @jethwam]

@Matalan This is not the customer experience anyone expects. Store refused to correct because she didn't believe i purchased it from Matalan.

[MJ @jethwam]

@Matalan I request an escalation and a quick resolution

[MJ @jethwam]

@Matalan #Matalan This is not the customer experience anyone expects. Store refused to correct because she didn't believe i purchased it from Matalan. 6 days no response from @Matalan

[MJ @jethwam]

6 days and no response. #customerexperience #CustomerService #CEO

[MJ @jethwam]

@Matalan This is not the customer experience anyone expects. Store refused to correct because she didn't believe i purchased it from Matalan.

[MJ @jethwam]

@Matalan Please respond to my customer service messages. I have been missold and am now waiting 7 days for a response.

[MJ @jethwam]

@Matalan It is now almost 7 days, and no one has answered my customer service request.

[MJ @jethwam]

@Matalan When can I expect a resolution?

[MJ @jethwam]

@Matalan There is no reference number given. I raised the issue on your website as suggested. Its been 6 days, and there is no response . This is not very good customer service.

[MJ @jethwam]

@Matalan I request an escalation and a quick resolution

[MJ @jethwam]

@Matalan I have now raised my complaint via my account and am disappointed to see no response. Please can you escalate my concerns.

[MJ @jethwam]

@Matalan Hello, I have already sent you an email 2 days ago to [email protected] and not seen any reply.

[MJ @jethwam]

@Matalan I've sent a complaint email to your customer service and no response. Bought 3 shirts from Enfield store and one had wrong sized shirt in package. Unable to find receipt. Floor manager Leanne refused to swap out even though lots of reasonable proof shown.

[MJ @jethwam]

Poor service, missing refunds, or unfair treatment, comment below and share your @airindia experience using the hashtags below

#flyai #newairindia #nonstopexperiences
#brokenpromises #endlessfrustration #stillthesame #dontflyai #sameairindia #nonstopbadexperiences

[MJ @jethwam]

@airindia Escalate the matter, how can your policy be void of international laws like Montreal convention. You should be able to provide full compensation for damage endured while belongings are in your care. My case has been detailed clearly to your reps.

[MJ @jethwam]

@airindia Not acceptable. You need to escalate.