James Blain

[James Blain @jimmybleen]

@MarcusJoannou @StandardBankZA Think I’ve got to wait 14 days before I can log with @ICASA_org

[James Blain @jimmybleen]

@StandardBankZA - Please can you provide an update? I called Connect again this morning, but there is still no indication of what the problem is, no resolution date, and no updates other than “we’re working on it.”
This is completely unacceptable service.

[James Blain @jimmybleen]

@StandardBankZA I have been without my primary number since the 11th of July—it’s been 10 days!
I can’t even port the number to another provider (which is what I desperately want to do) because the SIM needs to be RICA-registered and active, and Standard Bank hasn't been able to do this.

[James Blain @jimmybleen]

@MTNzaService Not your issue - you guys have been great. The SIM is with Standard Bank Connect. Coming back to MTN as soon as I can get this SIM RICA’ed @MarcusJoannou

[James Blain @jimmybleen]

@StandardBankZA - my phone was stolen last Saturday night. I logged a SIM swap request on Sunday digitally and phoned the Connect call centre on Monday 8 AM to explain the situation and obtain an ITC reference number in order to log a theft case with SAPS.

[James Blain @jimmybleen]

Finally, i logged a complaint on your website last week - no reference number was supplied. Under the Conduct Standard for Banks and the Code of Banking Practice, you need to accurately and efficiently record all customer complaints, and provide a reference number - I'm waiting.

[James Blain @jimmybleen]

I still haven't received an ITC ref number from you. I decided to go to MTN on Wednesday - they provided the number in 5 minutes. My insurance claim for my phone is now at risk of being rejected because I was unable to log a SAPS case within 48 hours due to your negligence.

[James Blain @jimmybleen]

Also, the SIM card was only delivered on Friday, 120 hours after logging the request - surely this is over your SLA? And, it doesn't work - I phoned Connect who advised me to go to a branch which I did this morning. They logged a ticket, apparently it can only be sorted on Monday

[James Blain @jimmybleen]

@australian That didn’t age well 🤣

[Richard Spoor @Richard_Spoor]

Scenes from a zama zama rescue | GroundUp https://t.co/O3PkUFth8Q

[James Blain @jimmybleen]

@DStv - hello? Your web chat channel is like shouting into the void and you’re very quiet on X / Twitter. Still only got the 5 channels on Stream but paying for Premium, not great. @SoFricaConsumer. @DstvStream #DSTV

[James Blain @jimmybleen]

@DStv - what’s up with the Stream app? For the last few days it’s only showing a selection of 5 channels.

[James Blain @jimmybleen]

@joshilewis @Springboks Love it Josh! Bokke!!!!!

[James Blain @jimmybleen]

@abelmike Too soon 🤣

[James Blain @jimmybleen]

@mauro6pascale93 @SquidgeRugby Bokke!

[James Blain @jimmybleen]

@CityPowerJhb I am unable to log into #forcelink to log an electricity fault @mobileatwork

[James Blain @jimmybleen]

@CityPowerJhb no power in Northcliff extension 2 since 11 AM today. The first call I logged, CPWEB3744109, was closed. I have now logged another one: CPWEB3744548. Please can you advise on ETR

[James Blain @jimmybleen]

@CityPowerJhb - any update? It’s been nearly 3 hours now without a response

[James Blain @jimmybleen]

@CityPowerJhb #Northcliff CPWEB3568206 power off since 10:30. Please advise - no loadshedding scheduled

[James Blain @jimmybleen]

@CityPowerJhb #northcliff power not restored at 10:30 after loadshedding. Please advise CPWEB3542221