Julie Kim

senior product designer @coformaco // previously @cityofsanjose // @codeforamerica community fellow

[Coforma @coformaco]

Coforma's Senior Product Designer @jliekim shares common misconceptions about PDF accessibility and valuable insights from our Senior Accessibility Specialist Evan Burnett.

#Accessibility #A11y #CivicTech #InclusiveDesign

[Julie Kim @jliekim]

I wrote a post for @govloop offering tips on setting up a user research incentive program within government. Would love to hear from other folks, esp public servants, on their own experiences offering incentives https://t.co/u58PGJxnxl

[Julie Kim @jliekim]

@coformaco "We believe that you ARE enough, and that it’s okay not to meet every requirement."

[Julie Kim @jliekim]

My company @coformaco is hiring for VPs in design & research. It’s a terrific place to work! ♥️ how they preface their job posting: "Studies [show] women & people of color are less likely to apply to jobs when they don’t meet every qualification..."

[Ashleigh Axios @AshleighAxios]

We're hiring our first two VPs into our Design department.

These are great opportunities to co-lead, support, and guide a department of >40 incredibly talented people with skills across practices including visual design, product design, content design, design research, and more.

[Julie Kim @jliekim]

@CenterCentre @jmspool @designer_kim @regjoeconsults @arrrden

[Julie Kim @jliekim]

@cydharrell Thank you for writing it! And thanks @michellethong for mailing me a copy 😀

[Julie Kim @jliekim]

Our retrospective-style book club was a lot of fun today! We used Mural to jot down likes, dislikes & learnings. Others who couldn't participate could review the board later on. I only wish I'd read @cydharrell's book 5 yrs ago! Thank u Frances for the idea 🙏

[Julie Kim @jliekim]

Building inclusive technology starts with how we treat our user research participants. I wrote about the reasons I think government should compensate people who take the time to help improve our technology and services. https://t.co/Iaf8dCkaTn

#digitalaccessibility #civictech

[Julie Kim @jliekim]

@JulieSeaSuth @coformaco Thanks @JulieSeaSuth!!

[Julie Kim @jliekim]

Friends, I have a new (but similar) civic tech job! My new team at @coformaco is on a mission to make it easier for the public to report medical billing issues to the government. We’re seeking people to interview about their medical billing woes. Please share widely!

[Coforma @coformaco]

If you’ve ever dealt with medical billing, we’d love to hear from you. Your insights can support innovation around surprise medical billing. Apply here to participate: https://t.co/pRND2CN3Jr #SurpriseMedicalBill #Health #Healthcare #Patients
#MedicalIssues #Transparency

[Julie Kim @jliekim]

Research shows that it's easier to find out the cost of parking at a hospital than the cost of a medical procedure 😩. Over 40% of ER and overnight hospital visits result in an unexpected medical bill for the patient. #SurpriseMedicalBill #UnexpectedBill #MedicalBill

[Julie Kim @jliekim]

"...it takes at least 20 yrs of steady effort to produce a useful person...I see no reason that teaching an artificial being would go any faster." -Ted Chiang. Makes me think I've been too harsh on Siri, a 9 year old in 3rd grade.

[Julie Kim @jliekim]

Excited to present lessons learned from building a custom City-trained language translation tool with German Sedano & Arti Tangri from the @cityofsanjose at #cfasummit! We are part of a panel about delivering equitable gov't services alongside @AdHocTeam and @usds.

[Ad Hoc Team @AdHocTeam]

Ad Hoc Product Manager @adamcsuf, @USDS, and representatives from the @CityofSanJose will share the stage at #cfasummit to discuss equitable implementation and service delivery. You don’t want to miss this! https://t.co/NfcslsaRYS

[Julie Kim @jliekim]

Compensating is especially critical when requesting time from marginalized communities - people with disabilities, non-English speakers.

[Julie Kim @jliekim]

The inability to compensate participants is an ongoing pain point for me as a UX researcher in government. Does anyone know of grants that could help fund gift cards? This seems like the best workaround for now.

[Julián Castro @JulianCastro]

Last year, Denver launched a pilot program redirecting some 911 calls to a unit of mental and physical health professionals.

Of the 750 incidents they responded to, ZERO were escalated to violence or arrest. This is a model other cities should follow. https://t.co/uLT1XDw8BN

[Tai Huynh @taimhuynh]

Mass urban vaccination in US has been hampered by lack of language diversity on vaccine teams and booking systems. Here are just some of the non-English/French languages spoken in Covid hotspots in Toronto. We ready?
https://t.co/fMbLPjZ9Pk

[Julie Kim @jliekim]

This is so true. Also, certain use cases will always require human translation (e.g. COVID-related info)

[Michelle Thong @michellethong]

Also noteworthy is how @jliekim's article emphasizes the role of human experts in the nuances of Spanish and Vietnamese in the local context. Even with machine translation, governments still need to hire content experts who are fluent in the languages spoken by residents.

[Julie Kim @jliekim]

Thanks for this incredible synopsis @michellethong! You and @DattaNira were so critical to this effort by laying down the foundation.

[Michelle Thong @michellethong]

The ferociously determined @jliekim and @CityofSanJose have pulled off pioneering work that combines human expertise and machine learning to make city services more inclusive of Spanish- and Vietnamese- speaking residents.

https://t.co/5myOuLGzWH

[Julie Kim @jliekim]

@zulmaAngelica @michellethong @CityofSanJose @WelcomingUSA Thank you, Zulma! Very excited that you are leading the new Office of Racial Equity!