@rishabhmjain@kamilrextin The 1 new customer for every existing customer per year is a tall order...
BUT maybe in aggregate. i.e. 5 customers = 5 referrals per year.
Most of the time with referrals you get a customer that is a "connector" of sorts and ones that don't recommend/refer at all.
@itsjustamar Yes. Have improved with changing of cadences and changes of metrics.
But as with most things, the transition took time....
Happy to explain more offline