Max Ball

Passionate about #cx fascinated by #AI many years experience in #callcenter Bay Area lifer. Happy husband, proud dad. Music & comedy lover, local sports fan

[Max Ball @jmaxball]

New @Webex announcement at #WebexOne Webex AI Assistant. @jpatel41 shares his favorite use case. If I leave a meeting, I get a summary of what happened when I was gone.

[Max Ball @jmaxball]

Here we go!!! Partner panel at #NICESummit interesting to hear from @accenture @microsoft and Generation E. Good discussion on #AI and the scope of #CCaaS vs #CX

[Max Ball @jmaxball]

“AI represents a loss of control for our customers, I want to give them that control back” Thus sayeth Aaron Rice at the #NICESummit love the sentiment

[Max Ball @jmaxball]

1 under par is a birdie / 2 under is an eagle - what the heck is a kangaroo?

[Evan Kirstel #B2B #TechFluencer @EvanKirstel]

😂 ⛳️ 🦘

[Max Ball @jmaxball]

@Five9 @wayup I thought that was Trey Lance for a second!!!

[Max Ball @jmaxball]

All I can say is "delivery, ugh..."

[CX Therapy @CxTherapy]

In today's story, @Marketing_JR & @jmaxball discuss the issues coming from third party delivery, the lack of empathy, and the lack of customer support.

Hop on the #CXTherapy couch with us!

https://t.co/97PsB63ccq

#CX #customerexperience #delivery #support

[Max Ball @jmaxball]

How you can build #chatbots that would make Michelangelo proud. All it takes is a little #generativeAI and some #LLM. Now you are releasing the app instead of building from scratch.

https://t.co/TO70kt0yta
#conversationalAI

[Max Ball @jmaxball]

How can one person get a different answer than another on the same call at the same time on the same issue - @rodneyhassard and @MsSandraLJ experienced that first hand. A/B testing in production - not great. #CX #customerexperience

[CX Therapy @CxTherapy]

When two people call customer service at the same time, with an identical problem, what happens?
In today's story, @jmaxball shares a story that shows that luck plays a big part into your experience.

https://t.co/reHbqLXLFq

#CX #CXTherapy #customerexperience #customerservice

[Max Ball @jmaxball]

The cost of intelligence will be one millionth of the cost it is today. Impact of #generativeai and #ai @jeffiel @twilio

[Max Ball @jmaxball]

Keynote about to start - dwarfed by the scale…. #Five9CXSummit #five9

[Max Ball @jmaxball]

Thanks to @McGeeSmith for the pics and kind words - what a treat to present at #InteractionsInternational A chance to talk about #ChatGPT and how it impacts #CustomerService

[Sheila McGee-Smith @McGeeSmith]

.@jmaxball brings his infectious energy to #InteractionsInternational23 @forrester #CX

[Max Ball @jmaxball]

Does anyone else feel like sentences are less special now that they only get 1 space of separation after the period? #poorsentances

[Max Ball @jmaxball]

No tags, friendly and not inappropriate. I hope as ChatGPT evolves it doesn't hold it against me that I asked this question. #ChatGPT @OpenAI #AI #GenerativeAI

[Max Ball @jmaxball]

My Peer and often co-conspirator at @forrester, @Fazio_Colleen published her first Wave! It's on #customerfeedback management. Read all about it!!! https://t.co/oy37cWnVXP #VoiceOfTheCustomer #CX #customerexperience

[Max Ball @jmaxball]

Happy Friday from ChatGPT!! #LLM #GenerativeAI #Chatbots

[Max Ball @jmaxball]

@ritaoak_art @scottostler @sfchronicle Was planning to reach out to you to say how much I appreciated these and the effort to keep 400 drawings fresh. Saw this and was glad for it and enjoyed getting the details on your efforts here. Although - to be clear Jimmy G STILL has not ben traded from the 49ers! 🤣

[Max Ball @jmaxball]

So many #scams are sloppy, obvious #phishing attempts etc. This week on @CxTherapy I tell @Marketing_JR about some letters that I got from the @Stateofcali2213 I dunno if they are scams! Perfect fodder for a trip to the #CX couch #customerexperience https://t.co/M6FRPefWuu

[Max Ball @jmaxball]

Had a great chat with @martinjohngill on the @forrester @CX_Cast. It takes a lot of #tech to deliver #CX, and we break it down.
Find us on:
iTunes: https://t.co/V2SyRUOKSh
Google: https://t.co/Mt1vOZ8xDt
Spotify: https://t.co/UWl3YBGU5a
#cx #cxleaders #customerexperience

[Max Ball @jmaxball]

Big debate at home - do we watch academy award winning "Women Talking" or the @BachelorNation favorite "The Women Tell All"

[Max Ball @jmaxball]

Thanks @NPR for supporting my personal #Bias. I remember going to school in the dark in 1974 when sunrise was after 8 AM - THAT was #stupid. I don't like year round standard time, would miss late summer nights, but year round daylight savings is a loser. https://t.co/HVVeq2ysMg