UNACCEPTABLE @EmiratesSupport#EmiratesFail@HHAhmedBinSaeed@Emirates finally replied.Their conclusion? ❌ “We’re not responsible.” ❌ “Contact Viva Aerobus.” ❌ “Iberia can help.”;wasn’t in our trip.
This is how they handles families stranded on itineraries they sold.
🧵👇
@emirates ignore that: 🧾 Full ticket was purchased from Emirates 🔗 Connections were a unified reservation 👶 Kids involved 🛑 Received ZERO notice of the initial cancellation
👎 internal errors&rebooking inefficiency
🧑🧑🧒🧒 still w/o compensation,apology,accountability
5/ We submitted a formal complaint with documents, tickets, receipts, proof of delays, etc. in your internal channels as you resquest in our call @emirates has responded with: ❌ NOTHING after more than 1month:
No contact. No refund. No apology. No accountability.
@Iberia solicito el bono habiéndome asesorado telefónicamente con atención telefónica de #iberiaplus y el día después del vuelo recibo el rechazo del mismo, vergüenza!!