Juan Manuel Martí

AI Driven Customer Experience

[Digital CX World @DigitalCXWorld]

We have a new case study from @Medallia highlighting the work they did with @Eurostar and how they improved their online customer experience. Find out more here: https://t.co/7wDOV4o7S3 #DCXWorld

[Zig Serafin @Zserafin]

We'll transform how organizations connect w/people they serve.

Let's go!🚀

https://t.co/QSYLK0PCFo

[Salesforce AI Research @SFResearch]

Introducing eVerse: A framework for training reliable enterprise AI agents

📚 Blog: https://t.co/rfJhhKkPu1

Three-step methodology from @silviocinguetta and Salesforce AI Research:
➡️ Synthesize realistic enterprise environments using synthetic data (90% expert-rated realistic)
➡️ Measure performance across voice, multi-step workflows, edge cases
➡️ Train via reinforcement learning with human domain expertise

Results: 69% improvement on enterprise tasks (19%→88% success rates)
Currently piloting with UCSF Health for healthcare billing workflows. The continuous loop—synthesize, measure, train—transforms generic LLMs into Enterprise General Intelligence.

#FutureOfAI #EnterpriseAI #AgenticAI

[Salesforce AI Research @SFResearch]

⏰ HAPPENING IN 4 HOURS!

If you're building voice AI, you can't miss this. Learn the exact testing & training processes that make voice agents customers actually trust.

Live demos. Real platform walkthrough. Industry experts.

📍 12PM TODAY - Metreon AMC Theater 7 🌐 Can't attend? FREE livestream available

This is THE session on voice AI evaluation. See you there 👇

[Salesforce AI Research @SFResearch]

Day 2 of #DF25 and the energy is ELECTRIC ⚡ The future of the agentic enterprise is unfolding before our eyes. AI agents that don't just assist—they transform how work gets done. Follow @SFResearch for the latest!

Watch live: https://t.co/B60PQ9W32m

[Salesforce AI Research @SFResearch]

Looking for the cutting-edge of AI research? Follow Salesforce AI Research to see how we're transforming enterprise technology through advanced innovations. From world models to agentic systems, discover the future of AI before it hits the market.

[Voiceflow @voiceflow]

🚨 Most sales teams lose leads by not following up.

Here’s how to automate follow-ups with Voiceflow's new Salesforce integration so no lead slips through the cracks 🧵 (1/4)

[Voiceflow @voiceflow]

🛠️ Introducing MCP tools 🛠️

Today, we’re excited to be launching MCP tools in Voiceflow!

Real value from AI agents comes from their ability to perform tasks on your behalf. Now, Voiceflow supports Model Context Protocol, introducing a standardized way for your agent to use any tool and perform any task.

Getting started with MCP tools in the Agent step is easy:
1️⃣ Click Create MCP tool
2️⃣ Paste in an MCP server URL
3️⃣ And click Add MCP server. It’s that simple.

Any tool, any use case, endless possibilities.

[n8n.io @n8n_io]

The binary data upgrade you’ve been waiting for 👀
You can now access binary data from earlier nodes using expressions. Plus, the Set node gets a new entry type to assign binary data directly, making workflows that handle files and media much easier to build and maintain.
🖇️ Learn more: https://t.co/hGLKyaac7W

[n8n.io @n8n_io]

🚀 Introducing AI Workflow Builder (Beta) - Turn prompts into living workflows.
Generate nodes, logic, and structure from text, then shape and ship your vision faster. Rolling out this week to n8n Cloud (Trial, Starter, Pro).
Update to v.1.116.0 to try it.
Learn more: https://t.co/1LOoMcARIU

[IBM Data, AI & Automation @IBMData]

Now is the time to move beyond basic automation.

IBM Network Intelligence uses agentic AI to help you plan, build, and optimize your network for a new era of performance and efficiency.

[IBM @IBM]

The next generation of open-source AI is here. Meet IBM Granite 4.0.

We've engineered these open, performant and trusted small language models to solve key enterprise challenges. Discover how Granite 4.0 delivers exceptional performance while requiring only a fraction of the resources: https://t.co/T9Om1Xk61z

[Zendesk @Zendesk]

Building a knowledge base doesn’t have to be a marathon. With Knowledge Builder, it’s a sprint.

Let AI turn past tickets into fresh, ready-to-publish articles so your help center is up and running in days, not months: https://t.co/flUpH85Ews

[Zendesk @Zendesk]

A customer reports a problem on Friday afternoon.

Your team is about to sign off but #ZendeskAIAgents keep working around the clock. They find the right solution and close the loop so customers get fast, accurate answers anytime, any day: https://t.co/8Wjc4wm9um

[Zendesk @Zendesk]

At Zendesk, our mission is to power exceptional service for every person on the planet. We believe a great customer experience creates a ripple of positivity — from the customer, to CSAT, and beyond. It's called the Zendesk effect: https://t.co/dp9rZPAevD #ZendeskAI

[Talkdesk @Talkdesk]

In the latest Gartner® Magic Quadrant™ for CCaaS, Talkdesk has been named a Leader!

Get the 2025 report here:

https://t.co/olaIJD20PK

#Talkdesk #Gartner #GartnerMQ #MagicQuadrant #News #CX #AI #CCaaS #CXA

[Google Cloud Tech @GoogleCloudTech]

Public APIs, private data, or max security? Your Vertex AI agent's networking setup is key. 🔑

Check out this article on Google Developer forums → https://t.co/tx3YH8V74z

And learn when to use:
▪️ Standard Deployment
▪️ VPC-SC for security
▪️ PSC-I for private/on-prem access

[Doctor Tricornio @Doct_Tricornio]

Clásicos que nunca pasan de moda

[Lobo @TonoSVJ]

Buenísimo... Escuchad y no podréis parar de reír😂😂😂😂😂😂😂😂

[🇪🇸🎶Esto tiene que cambiar🎵🇪🇸 @libertaaddexp76]

Tal cual…🤣🤣🤣👇