Jeff Nicholson

Chief Marketing Officer at Duetto; Proud dad; Bad cook; Perspectives featured in @Chief_Marketer, @Forbes, @MediaPost.

[Jeff Nicholson @jnicholson30]

@OkemoConditions The top is looking calm now. When will we be opening the Sunburst Six??

[Jeff Nicholson @jnicholson30]

@OkemoConditions Why is the six pack not running??

[Ryan Lanigan @R_Lanigan]

For the first time since 2012, football on Thanksgiving is a Hock league game and today’s contest between Franklin (4-0 Hock, 9-1) and King Philip (4-0, 9-1) will decide the Kelley-Rex division title. #hockomock

[Jeff Nicholson @jnicholson30]

The predictions are in! Register here for our all new "Next In Tech: 2022 Forecast" where I will even be joined by the incredible @BrentLeary, as we explore what lies ahead for AI, autonomous customer experiences, and much more. #ai #cx... https://t.co/UOMlmAlVF5

[Brent Leary @BrentLeary]

From @CRM: Deloitte Identifies the Trends Upending Marketing https://t.co/ZojPMOa94V

[Jeff Nicholson @jnicholson30]

In my latest article via @MarTechSeries, we dig deep into why "autonomous tech" is no longer just for vehicles – it’s on the cusp of transforming the world of CX as well. #cx #autonomousservice #digitaltransformation @pegasystems https://t.co/5pSEnjp11H

[Jeff Nicholson @jnicholson30]

There's a new #1 SFA solution. Hear how Pega has just been named the top SFA product in the new 2021 Gartner Critical Capabilities for Sales Force Automation report. Pega is shaking up the world of CRM! #sfa #crm #digitaltransformation https://t.co/G1BxP36qcY

[Jeff Nicholson @jnicholson30]

Game on! The @RyderCup is here and Pega is proud to be the Official Enterprise Software of the event. Looks like a great weekend of golf ahead! To tune in, check local listings. #RyderCup https://t.co/Zr0aY5vyiD

[Jeff Nicholson @jnicholson30]

"Brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead." Great to chat with Phil Britt about emerging service strategies via @cmswire. #crm #customerservice #customerexperience https://t.co/wdRhyeSQWw

[Thomas Wieberneit @[email protected] @twieberneit]

A highly interesting snippet from a recent #CRMKonvo: @pega's @jnicholson30 on the next thing in #customerservice https://t.co/XikWr9TBL2

[Adrian Swinscoe @adrianswinscoe]

The emerging landscape of service https://t.co/PAtQhBRkL3

Thanks to @jnicholson30 @pega @pgreenbe for the inspiration and Andy Haas of @DeloitteDigital for the commentary and insight.

[Jeff Nicholson @jnicholson30]

The shape and very "surface area" of customer service is changing. Check out some great observations here from @adrianswinscoe via Forbes​. #crm #customerservice via @forbes https://t.co/yocEHZCDwt #customerservice #crm

[Jeff Nicholson @jnicholson30]

@BeachDuxbury Is Crossover 1 the only one that is open?

[Jeff Nicholson @jnicholson30]

Great to chat with @shephyken about the transformational new era of #AutonomousService via @forbes https://t.co/Ch2qFkcVpO #CX #customerservice

[Jeff Nicholson @jnicholson30]

@KimDavis_ @JoeStanganelli I feel your pain Kim!

[Jeff Nicholson @jnicholson30]

"Five Predictions that will Shape Customer Service in 2021 and Beyond" My latest article in @CustomerThink https://t.co/lrIKVMBYiD by @jnicholson30 @pega

[Jeff Nicholson @jnicholson30]

Great new article from CRM Magazine's @destinationCRM , where we explore a 2020 retrospective and 2021 predictions. Digital is here to stay. #crm #digitaltransformation #customerservice #welcometo2021 https://t.co/SRNqtSmJP3

[Jeff Nicholson @jnicholson30]

Paul Greenberg's latest streaming setup looks like the deck of the Starship Enterprise!! Awesome!

[Paul Greenberg @pgreenbe]

Working from Home: Want to livestream your CX content? Start here. https://t.co/j6dKnrLhDR via @ZDNet & @pgreenbe

[Jeff Nicholson @jnicholson30]

I'm thrilled to be delivering the keynote at the upcoming "Pega Discover" online customer service summit on Oct 14th. Learn more about the agenda here... https://t.co/8PXwZ0KgRU #customerservice #cx #crm #DigitalTransformation

[Jeff Nicholson @jnicholson30]

Great to see that my latest article on @customerthink has just been named an Editor's Pick. Here I explore four key service strategies that service leaders should consider to demonstrate empathy while keeping an eye on cost containment. https://t.co/7dQTQMGaRS #CustomerService