For the first time since 2012, football on Thanksgiving is a Hock league game and today’s contest between Franklin (4-0 Hock, 9-1) and King Philip (4-0, 9-1) will decide the Kelley-Rex division title. #hockomock
The predictions are in! Register here for our all new "Next In Tech: 2022 Forecast" where I will even be joined by the incredible @BrentLeary, as we explore what lies ahead for AI, autonomous customer experiences, and much more. #ai#cx... https://t.co/UOMlmAlVF5
There's a new #1 SFA solution. Hear how Pega has just been named the top SFA product in the new 2021 Gartner Critical Capabilities for Sales Force Automation report. Pega is shaking up the world of CRM! #sfa#crm#digitaltransformation https://t.co/G1BxP36qcY
Game on! The @RyderCup is here and Pega is proud to be the Official Enterprise Software of the event. Looks like a great weekend of golf ahead! To tune in, check local listings. #RyderCup https://t.co/Zr0aY5vyiD
"Brands that are able to quickly resolve customer issues when they arise, regardless of channel, will come out ahead." Great to chat with Phil Britt about emerging service strategies via @cmswire. #crm#customerservice#customerexperience https://t.co/wdRhyeSQWw
The emerging landscape of service https://t.co/PAtQhBRkL3
Thanks to @jnicholson30@pega@pgreenbe for the inspiration and Andy Haas of @DeloitteDigital for the commentary and insight.
"Five Predictions that will Shape Customer Service in 2021 and Beyond" My latest article in @CustomerThink https://t.co/lrIKVMBYiD by @jnicholson30@pega
I'm thrilled to be delivering the keynote at the upcoming "Pega Discover" online customer service summit on Oct 14th. Learn more about the agenda here... https://t.co/8PXwZ0KgRU #customerservice#cx#crm#DigitalTransformation
Great to see that my latest article on @customerthink has just been named an Editor's Pick. Here I explore four key service strategies that service leaders should consider to demonstrate empathy while keeping an eye on cost containment. https://t.co/7dQTQMGaRS #CustomerService