Jo MacLennan

[Jo MacLennan @joanddarcey]

#NewProfilePic

[Jo MacLennan @joanddarcey]

@BritishGasHelp I’m sad too Jake, as it was another 90 minutes out of my day. I hope to receive a response swiftly and adequate resolution. All very unnecessary stress. #awfulcustomerexperience

[Jo MacLennan @joanddarcey]

@BritishGasHelp Composed 4 page letter to your CEO to outline the horrendous experience I have had. Your customer service is non existent @BritishGas even your own engineers agree!

[Jo MacLennan @joanddarcey]

@BritishGasHelp I have now had my 8th visit. Another booked for Thursday @BritishGas has lacked compassion, empathy and offered disgraceful customer service. No apologies given.

[Jo MacLennan @joanddarcey]

2weeks&counting without hot water&heating, 7 visits plus , so much for a maintenance plan @britishgas @BritishGasHelp #disgrace #frozen

[Jo MacLennan @joanddarcey]

@CostaCoffee 4th cup of tea bought this wk & once again despite asking staff for a dash of skimmed milk #joke #cold

[Jo MacLennan @joanddarcey]

@ScotRail I can assure you there was absolutely no information on the departure board. The 8.30 was not even advertised!

[Jo MacLennan @joanddarcey]

@ScotRail an announcement was made on the train but nothing on departure board and you still haven't explained no refreshments!!

[Jo MacLennan @joanddarcey]

@ScotRail Edin to Glasgow Queen Street

[Jo MacLennan @joanddarcey]

@ScotRail no 8.30am at all this morning,no info re why&know on 8.45am no refreshment trolley in first class- disappointing. Bad mood Monday!

[Jo MacLennan @joanddarcey]

@JLcustserv I have emailed a letter to your customer service department. Your call centre couldn't even given me right no for that!! 🙈

[John Lewis & Partners Customer Service @johnlewishelp]

@joanddarcey Hi Jo, sorry no one has been in touch, please share details with us at: [email protected] so we can follow up - G

[Jo MacLennan @joanddarcey]

@JLcustserv I have spent the last 12 days in almost daily contact with your customer services department... no further forward!!

[Jo MacLennan @joanddarcey]

12days&counting... still awaiting delivery of my baby clothes order. Awful customer service experience @johnlewisretail #beyonddisappointed

[Jo MacLennan @joanddarcey]

@CharlotteHawkns where was your purple dress from on today's show- fantastic!

[Jo MacLennan @joanddarcey]

@CharlotteHawkns where is the purple dress you are wearing from? Thanks

[Jo MacLennan @joanddarcey]

Thank you to Lesley @HobbsVIP Glasgow store. Amazing customer service, warm friendly and personable solving a problem for me with grace!

[Bipolar Scotland @BipolarScotland]

Today sees the start of Mental Health Awareness Week 2016. The theme is relationships. How can you get involved?... https://t.co/R9zus3HGpT

[Visit Glasgow @VisitGlasgowSCO]

Scotland's #Ambassadog has been chosen - meet George, a 1 yr old Golden Retriever from Glasgow! 🐶 @VisitScotland

[Bipolar Scotland @BipolarScotland]

Our annual writing competition in partnership with the Scottish Mental Health Arts and Film Festival is now open.... https://t.co/dq3efT9FTL