Strongly-worded note in support of Madison, my flight attendant in first class tonight (Flight B6 633 BOS to SFO). Such pride & attentiveness throughout my trip. I was surprised with first class tickets by my law firm, following a recent promotion. @JetBlue made it more special!
Update: @AlaskaAir responded swiftly to me on this. I felt the love after all, and Julie took care of me and made this right. Thanks for the compassion.
@AlaskaAir lacks humanity. Refused to waive a change fee on my flight purchased with miles due to my father being stuck in the hospital longer than expected. Extortion when the customer has a family emergency. Shame on you.