Jo Sullivan

Leeds based PM with a London(ish) accent. Probably a brassy blonde barmaid in a former life. Opinions almost certainly my own as no one else would claim them.

[Jo Sullivan @jomsull78]

Julia is the only real one. Everyone else is too busy blowing smoke up Jasmine's arse #loveisland

[Jake @Jacko_O7]

Honestly this half time show #SPAARG #WorldCupFinal

[Jo Sullivan @jomsull78]

Julia clocked it #loveislanduk

[Jo Sullivan @jomsull78]

@Kiahjay_sx That was insane

[Jo Sullivan @jomsull78]

"I don't know what else to say?". How about "sorry" Simba? FFS...what is wrong with this man #loveisland ##loveislanduk

[Jo Sullivan @jomsull78]

Hear me out...did Yasmin get with the wrong brother because her and Kav seem to vibe #loveisland #loveislanduk

[Jo Sullivan @jomsull78]

@LNER I appreciate that but we've been stuck for nearly 1.5 hours now and probably received 3 to 4 announcements max. There just doesn't feel like any sense of urgency. Not even an offer of a tea/coffee or water. Surely there's a mechanism for getting us back into the station ASAP.

[Jo Sullivan @jomsull78]

@LNER I'm currently sat on the 12.10 which has broken down just outside of Leeds. It's been an hour now and surely the right decision is to return to Leeds and allow passengers to get another service to LKX. I appreciate trying to fix it but this is no good for passengers

[Jo Sullivan @jomsull78]

@emilyjademc @LNER Yeh probably. We literally can't move. Nightmare. They can't even move us to get back to Leeds

[Jo Sullivan @jomsull78]

@LNER Still here. Please give us information or take us back to Leeds so we can 13.40. This is just stupid now

[Jo Sullivan @jomsull78]

@KLM I have a late flight from Johannesburg O.R. Tambo to Schipol later and want to use a lounge but my boarding pass is saying Terminal B but I thought International flights go from A. Can you confirm so I can book. Many thanks

[Jo Sullivan @jomsull78]

@British_Airways They have but it still does not explain the terrible service and information from your team. I get these things happen but it's thr lack of information from your agents that makes it worse.

[Jo Sullivan @jomsull78]

@British_Airways I have just arrived at Cape Town and told my bag was delayed despite me seeing my bag in Manchester and asking for a guarantee that it would be put on the flight and told to take a pic of it. What do i do now? This service is horrible

[Jo Sullivan @jomsull78]

@British_Airways I'm still at immigration. I have just spoken to someone and no one knows where it is. My holiday feels ruined

[Jo Sullivan @jomsull78]

@British_Airways Apparently you don't know where my luggage is and no reference. This is a joke

[Jo Sullivan @jomsull78]

@British_Airways Stop giving me the stock answer. What about those staff at Manchester that looked me in the eye and promised me my luggage was going on the plane. This was the delayed 7.20pm Manchester to Heathrow. I just want a tracking number ASAP so I can start my holiday as BA have ruined it

[Jo Sullivan @jomsull78]

@Depa99941Claims I have!!! I got a .message with a note about my luggage when I landed. Now I can't find it. I am at CPT queuing for immigration and don't know what to do. Please email me my lost luggage tracking number again ASAP

[Jo Sullivan @jomsull78]

@Depa99941Claims @British_Airways I've already spoken with someone and he was no help. I just want straight answers

[Jo Sullivan @jomsull78]

@Depa99941Claims I have done but the customer experience person was terrible. He didnt understand what I was trying to explain and kept asking if I wanted to cancel my flight which is such a huge decision when I'm lacking information. What is going on @British_Airways this is poor

[Jo Sullivan @jomsull78]

@Depa99941Claims @British_Airways I don't think you can. I just keep getting conflicting information on my flight....the time keeps changing and no one can give me a straight answer but what I don't understand is why your customer service person is offering to cancel my flight when they simply don't know!