John

Senior SDE @ Amazon

[John @jonawals]

@Avis Remember that time your subsidiary
@Budget
accidentally overcharged me $7,000 not once, but twice, leaving me $400 out of pocket due to fees, penalties, etc. and your response was to close my case and tell me the matter was resolved? Yeah, not cool…

[John @jonawals]

@Avis Your subsidiary @Budget accidentally overcharged me $7,000 not once, but twice, leaving me $400 out of pocket due to fees, penalties, etc. and your response was to close my case and tell me the matter was resolved…

[John @jonawals]

@Enterprise I’m looking to rent a car month by month but want a company that will not accidentally overcharge customers thousands of dollars. What’s your policy on this? @Budget #ConsumerRights #CustomerService

[John @jonawals]

@AMcConnell32 Curious to hear your thoughts on handling a customer service predicament: You accidentally charge >$7k to a customer’s card. You eventually refund the amount, but customer down $400 in creditor fees, penalties, etc. What is best customer solution? #CustomerSupport

[John @jonawals]

@FerraroABG curious to hear your thoughts on this customer experience: accidental charge of >$7k to credit card results in $400 out of pocket expense once dust settled. What should @Budget do to make this right? $200 refund offered, refused out of principle #CustomerServiceFail

[John @jonawals]

@Budget Hey @Budget, you know that $400 you owe me from that accidental overcharge of $7,000? The one where you say you’ll only pay back $200? Donate the full amount to @KomenAdvocacy and we’ll call it quits. Deal? #CancerResearch #pinkarmy #cancerawareness

[John @jonawals]

@KomenAdvocacy I see @Budget are sponsors of your cause. They still owe me $400 for a $7,000 accidental overcharge and are only willing to pay back $200. I’m refusing their offer on principle but will accept a $400 donation in my name instead. Can we make this happen? #pinkarmy

[John @jonawals]

@Avis "Can I have the $400 you owe me for the $7,064.71 you accidently charged me for a $950 rental?", I ask @Budget, a subsidiary of @Avis. "Get f*cked", @Budget replies. Are they better than everyone else? Absolutely not.

[John @jonawals]

@Avis Hey @Avis , if your subsidiary @Budget agree to pay me back the $400 they owe me for the $7,064.71 they accidently charged me for a $950 rental I will agree for it to instead be donated to this cause. It's not about the money, it's about doing the right thing, right?

[John @jonawals]

@Budget It was on this day you erroneously charged me $3849.06 for the wrong rental agreement. You then erroneously charged me another $3215.65 for a mind-boggling $7,064.71 in total! I'm still $400 out of pocket and you are refusing to make me whole.

[John @jonawals]

@Budget Cool, now make me whole for the $400 you still owe me from accidently charging me over $7,000 for a $950 rental 👍

[John @jonawals]

@consumeraction What consumer rights do I have in making @Budget fully correct a $7,000 mistake they made? All I want is for them to leave me financially in the same place as before they accidently overcharged me $7,000 #consumerrights #ConsumerProtection #customerservice

[John @jonawals]

@Budget Remember that time you charged me $7,064.71 by mistake and refused to pay back all of the costs incurred in full? Because I do: https://t.co/fmeRuDg0Qh

#customerservice #badcustomerservice #poorcustomerservice

[John @jonawals]

The "Rental from Hell", or how @Budget "oopsie daisy" overcharged me by over $7,000... and expects me to pay for the inconvenience 🤯 #badservice #customerservice #badservice #servicefail

[John @jonawals]

Eventually, @Budget returned *most* of the money, but still left me $400 out of pocket. Clearly, a multinational corporation with a multi-billion revenue can't afford to make a customer whole for their own colossal screwup. Fair? I think not. #corporatefacepalm #dotherightthing

[John @jonawals]

The "Rental from Hell", or how @Budget "oopsie daisy" overcharged me by over $7,000... and expects me to pay for the inconvenience 🤯 #badservice #customerservice #badservice #servicefail

[John @jonawals]

If you're thinking "Well, at least it can't get any worse" then do I have news for you. When I return the rental, @Budget hit me AGAIN with ANOTHER mistaken overcharge $2958.22, bringing the grand total to an eye-watering $7,064.71 🤑🤑🤑 #nevertellmetheodds #fuckyouinparticular

[John @jonawals]

@Avis Your subsidiary @Budget mistakenly overcharged me by $7,000 and is so far refusing to clean up the mess they left, leaving me out of pocket by $400. What will it take to get this fixed? #ConsumerRights #CustomerServiceFail