Jon Leighton

Delivering Success Digitally (& Analogue!) Husband, Dad 1st. Proud #Nexthinker #DEX Customer Success | Community Builder | Leadership | Coach. (he, him, his)

[Jon Leighton @jonleighton88]

Are you In The Arena?

[Jon Leighton @jonleighton88]

@maryschmidt @XfinitySupport They've reached out to me via DM, I've given them info they requested and they're saying they can't find my account. They seemed to be able to find it okay to take my money!

[Jon Leighton @jonleighton88]

Staggering failure from Xfinity customer service, 3 times now I've explained I cancelled service, have been assured that's the case and 3 times they've continued to take my money without my approval!

So disappointing as service in last property was super, this time appalling

[Jon Leighton @jonleighton88]

@PaulJocelyn Some time ago I started adopting a position where my work consists of Operations, Develop & Explore.

Depending on role the mix may change but everyone carve out some time to Explore.

[Jon Leighton @jonleighton88]

@maryschmidt @XfinitySupport Repeating the same story multiple times has got excruciating, definitely lessons to learn in CX failure!

[The Ghost of Vim Fuego💛💙🤍 @Diddlysquatv3]

I’ll miss Rodrigo. 😭#LUFC

[Nexthink @NexthinkNews]

Our Nexthink engineers, product managers, and product education managers work so hard to provide the best quality product and service and we wanted to show them just how much our customers appreciate their work. Watch our Nexthinkers light up as they read G2 customer reviews!

[Nexthink @NexthinkNews]

By humanizing IT, organizations can create a paradigm shift that fosters positive, intuitive, and frictionless user experiences.

Learn more in this episode of #TheDEXShow: https://t.co/Q7rRlvYT0x
#HumanizingIT #UserExperience #DigitalTransformation #ITRevolution

[Jon Leighton @jonleighton88]

Love being part of this humanizing IT movement

#nexthink #dex

[Nexthink @NexthinkNews]

By humanizing IT, organizations can create a paradigm shift that fosters positive, intuitive, and frictionless user experiences.

Learn more in this episode of #TheDEXShow: https://t.co/Q7rRlvYT0x
#HumanizingIT #UserExperience #DigitalTransformation #ITRevolution

[Jon Leighton @jonleighton88]

Leadership in #DEX done right!

[Nexthink @NexthinkNews]

Emily Schlick is an expert in developing DEX strategies wherever she goes. Our hosts had the opportunity to chat with her on this episode of #TheDEXShow about her journey and tip and tricks of the trade.

Have a listen here: https://t.co/SB8ZGADq7n

[Jon Leighton @jonleighton88]

Just catching up on some past episodes of The DEX Show. Here's my friend Jim talking about building Tech Cafes

#nexthink #dex #geniusbar

[Nexthink @NexthinkNews]

Grab your computer 💻 and a coffee ☕️ - we're talking Tech Cafés on #TheDEXShow.

Here's a sneak peak of what Jim's thoughts are about putting the employee experience at the forefront of your IT strategy.

Listen to the full episode here: https://t.co/YrVyndHEtr

[Nexthink @NexthinkNews]

Grab your computer 💻 and a coffee ☕️ - we're talking Tech Cafés on #TheDEXShow.

Here's a sneak peak of what Jim's thoughts are about putting the employee experience at the forefront of your IT strategy.

Listen to the full episode here: https://t.co/YrVyndHEtr

[Nexthink @NexthinkNews]

The concept of an #XLA may be young in the market, but don't let that fool you for just how effective it can be. Neil Keating chats with our DEX Show hosts about the massive impact implementing XLAs correctly can have on an organization.

https://t.co/noDXbbs5v8

[Jon Leighton @jonleighton88]

Learn from the expert (Emily) in turning soft sentiment into hard data

#dex #nexthink

[Jon Leighton @jonleighton88]

This was a fun discussion, great to learn more about UEM and the role it plays in delivering great, secure, digital experiences. #DEX

[Hexnode @thehexnode]

Join us today at 10:00 AM CT for an exclusive webinar on "Harnessing #UEM for a better #DigitalEmployeeExperience" with #DEX expert @jonleighton88 from @NexthinkNews! 📣 Register now to unlock the secrets of #productivity, engagement, and #businesssuccess in the digital age.

[Jon Leighton @jonleighton88]

I'd love the opportunity to share more about the successes our Customers see with Nexthink. DM me to learn how an Energy company saved 25k effort hours via automation, enabling them to scale back hiring plans and drive shift left activity!

#NexthinkerWins

[Nexthink @NexthinkNews]

Nexthink Infinity: Revolutionize your #DEX management and give your IT time back to focus on cost-effectively deliver the ideal #digitalworkplace.

#NexthinkInfinity #digitalemployeeexperience #EUCM
Learn more: https://t.co/Audrtsrp1C

[Jon Leighton @jonleighton88]

@HarryBurroughs @philmccann93 @britishairways Worst of this storm will likely have passed by end of Wednesday, we're just waiting to see what happens with power outages over here in SW Florida.

You should be good coming into Miami on Friday!

[Jon Leighton @jonleighton88]

Hi @britishairways. Flying MIA to LHR on Tues night w daughter. Florida State of Emergency in place & your team are trying to charge me $2k+ to change our flights! Their advice is to head to Miami airport (through a hurricane with daughter) to then ask to be rebooked at no cost!

[Jon Leighton @jonleighton88]

@HarryBurroughs @britishairways Yep, looks like most of the main carriers have waivers in place but not BA yet. I'll keep watch.

[Jon Leighton @jonleighton88]

@ColinBrauns Anything by Stephen Covey and Tom Peters

[Jon Leighton @jonleighton88]

@ColinBrauns Tao te Ching

[Jon Leighton @jonleighton88]

Who can I talk with to get a waiver on change costs and get safely rebooked!